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Neha Jain

@nehajain10

I lead security compliance operations, improving SLA delivery, governance, reporting, and team performance.

I'm leading Technology Security Compliance operations at Accenture, where I drive security-control adherence, server compliance, SLA/TAT performance, and continuous improvement.

I use operational MIS and performance data to identify risks, manage escalations, coordinate stakeholders, and guide teams toward timely, high-quality delivery. I also support end-to-end testing across environments to validate compliance, functionality, and deployment readiness.

Across 16 years in security, service delivery, finance, customer operations, and MIS, I've managed billing, reconciliations, client documentation, query resolution, and team performance. My experience includes Accenture, IBM Global, Rajasthan Barytes Limited, Singh Law Chambers, Neo Developers, and HDFC Bank.

Experience

Work history, roles, and key accomplishments

Current

Lead – Technology Security Compliance

Current

Accenture

Jan 2021 - Present (5 years 8 months)

Lead Technology Security Compliance activities, ensuring adherence to security and server compliance requirements. Support process governance, SLA/TAT compliance, and continuous improvement across team operations.

Security Compliance Process Governance SLA Management MIS Reporting Stakeholder Coordination Escalation Management Team Leadership Continuous Improvement

Sales / Finance Operations

Rajasthan Barytes Limited

May 2019 - Jun 2020 (1 year 1 month)

Managed client billing, transit passes, E-Way Bills, and payment follow-ups. Coordinated with internal teams and clients to complete billing and documentation within timelines.

Billing Operations E Way Bills Payment Follow Up Client Coordination Documentation

Operations cum Finance Executive

Singh Law Chambers

Aug 2014 - Jan 2019 (4 years 5 months)

Managed billing operations, accounting records, reconciliations, and day-to-day finance activities. Led, trained, and monitored team members to improve efficiency and timely completion of work.

Accounting Billing Operations Reconciliations Team Leadership Payroll Vendor coordination TDS Income tax

Client / Operations Executive

Neo Developers

Jun 2013 - Jan 2014 (7 months)

Maintained MIS and client records relating to property investments. Coordinated with clients and brokers on payment-related matters and reviewed property/legal documentation.

MIS Reporting Client Coordination Documentation Review Customer Relationship Management

Senior Practitioner – QRC / Query Resolution

IBM Global

Jul 2010 - Sep 2012 (2 years 2 months)

Handled customer query and complaint resolution for Airtel services through email and customer interactions. Coordinated work allocation and supported data dump collation/extraction as required by the team.

Query Resolution Customer Service CRM Data Extraction Work Coordination

Project Assistant

HDFC Bank

Prepared monthly MIS and maintained project records and data. Reviewed legal documents related to HDFC Bank ATM sites and handled customer queries through various channels.

MIS Reporting Documentation Customer Service Vendor coordination