At Barclays, I led and managed a 25+ person team in Legal Matter Control, overseeing resourcing, workload distribution, performance, and capability development. I also consolidated reporting across Legal Operations for senior leadership.
Within Barclays Legal Operations, I managed P2P service requirements across the legal matter lifecycle, including purchase orders, amendments, closures, and invoice processing. I also guided team members through complex sanctions and financial crime investigations and supported audit and regulatory requirements.
As Assistant Manager – Contracts at Barclays, I managed supplier and third-party agreements through the contract lifecycle. I strengthened supplier risk controls by incorporating requirements covering areas such as cybersecurity, data privacy, and operational resilience.
At British Council Management Services, I led Finance Service Desk delivery across 115 countries and drove continuous improvement initiatives using SAP and ServiceNow. These projects helped raise CSAT from 48% to 98%, reduce monthly complaints from 8 to 2, and generate approximately GBP 5,000 in annualised savings.
