Nefertti James
@neferttijames
Detail-oriented professional with expertise in HR and compliance.
United StatesWhat I'm looking for
I am a highly organized and detail-oriented professional with a strong background in HR and compliance. My experience as a Leave Specialist at the School District of Philadelphia has equipped me with the skills to manage leave cases effectively while ensuring adherence to federal and state laws. I pride myself on my ability to maintain HIPAA compliance and manage sensitive medical data, which is crucial in my role.
Throughout my career, I have demonstrated a commitment to delivering high-quality customer service and supporting cross-functional teams. My previous roles, including Onboarding Specialist and Call Center Representative, have honed my communication skills and ability to navigate complex systems. I have a proven track record of generating insightful reports and analytics, which have aided in decision-making processes and improved operational efficiency.
Experience
Work history, roles, and key accomplishments
Leave Specialist
School District of Philadelphia
Oct 2022 - Present (2 years 9 months)
Served as a subject matter expert for leave and workers' compensation, ensuring compliance with federal and state laws. Independently managed, approved, or denied leave cases based on medical documentation and legal guidance.
Call Center Representative
TD Bank
Sep 2023 - Present (1 year 10 months)
Delivered high-quality customer service in a fast-paced environment, balancing multiple KPIs and navigating complex systems. Translated financial information into easy-to-understand terms for a diverse customer base.
Supervisor / Customer Service
The Hill at Whitemarsh
Jan 2015 - Present (10 years 6 months)
Led customer service initiatives in a luxury retirement community, ensuring guest satisfaction and issue resolution. Coordinated small events, including setup, catering, and breakdown logistics.
Summer Intern
TD Bank
Jun 2010 - Present (15 years 1 month)
Shadowed staff across various banking departments to gain exposure to consumer lending, investment services, and operations. Achieved a perfect attendance record during the internship program.
Onboarding Specialist
School District of Philadelphia
Delivered comprehensive onboarding support, coordinating candidate applications, compliance training, and orientation logistics. Created essential onboarding materials, including handbooks and compliance documents, while ensuring legal and policy adherence.
Education
Degrees, certifications, and relevant coursework
SHRM
Certification, People Manager
Obtained certification in people management from SHRM. Enhanced skills in HR best practices and employee relations.
University of Phoenix
Bachelor of Science, Business
Completed a comprehensive curriculum in business principles and practices. Developed strong analytical and problem-solving skills applicable to various business environments.
Monroe College
Associate Degree, Business Administration
Acquired foundational knowledge in business administration. Focused on core business functions and administrative support.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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