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Neev Bhandari

@neevbhandari

Customer-focused support professional skilled in multi-channel issue resolution and process improvement.

Nepal
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What I'm looking for

I seek a remote, fast-paced role focused on multi-channel customer support, technical issue resolution, and opportunities to improve processes and grow professionally.

I am a motivated and adaptable customer support professional with hands-on experience in fast-paced event and online service environments.

At Bloom Events I processed online ticket transactions and resolved inquiries and technical issues, contributing to a 15% increase in repeat event attendance through improved complaint handling.

At Caslon Pvt Ltd I supported over 1,000 customers across email, chat, and phone, maintained a 95% satisfaction rating, and handled 60+ inquiries daily while partnering with product teams to address recurring pain points.

I am currently pursuing a Bachelor of Computer Science and eager to apply strong problem-solving, communication, and project management skills in a remote, growth-oriented role.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

The British College logoTC

The British College

Bachelor of Computer Science, Computer Science

2025 -

Enrolled in a Bachelor of Computer Science program at The British College, studying core computer science topics and practical skills.

GI

Global College International

A Levels, A Levels

2023 - 2025

Completed A Levels curriculum at Global College, focusing on advanced secondary studies in preparation for university.

Tech stack

Software and tools used professionally

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Neev Bhandari - Customer Service Representative - Bloom Events | Himalayas