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@neevbhandari
Customer-focused support professional skilled in multi-channel issue resolution and process improvement.
NepalI am a motivated and adaptable customer support professional with hands-on experience in fast-paced event and online service environments.
At Bloom Events I processed online ticket transactions and resolved inquiries and technical issues, contributing to a 15% increase in repeat event attendance through improved complaint handling.
At Caslon Pvt Ltd I supported over 1,000 customers across email, chat, and phone, maintained a 95% satisfaction rating, and handled 60+ inquiries daily while partnering with product teams to address recurring pain points.
I am currently pursuing a Bachelor of Computer Science and eager to apply strong problem-solving, communication, and project management skills in a remote, growth-oriented role.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
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Work history, roles, and key accomplishments
Bloom Events
May 2024 - Jul 2025 (1 year 2 months)
Processed online ticket transactions with high accuracy and resolved customer inquiries, contributing to a 15% increase in repeat event attendance and consistently exceeding response time targets.
Caslon Pvt Ltd
Apr 2023 - Apr 2024 (1 year)
Supported over 1,000 customers across email, chat, and phone, maintaining a 95% satisfaction rating and resolving 60+ inquiries daily while driving product-process improvements.
Degrees, certifications, and relevant coursework
TCBachelor of Computer Science, Computer Science
2025 -
Enrolled in a Bachelor of Computer Science program at The British College, studying core computer science topics and practical skills.
A Levels, A Levels
2023 - 2025
Completed A Levels curriculum at Global College, focusing on advanced secondary studies in preparation for university.
Software and tools used professionally
NepalYou can contact Neev and 90k+ other talented remote workers on Himalayas.
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