Open to opportunities

Neev Bhandari

@neevbhandari

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Customer-focused support professional skilled in multi-channel issue resolution and process improvement.

Nepal

Message

What I'm looking for

I seek a remote, fast-paced role focused on multi-channel customer support, technical issue resolution, and opportunities to improve processes and grow professionally.

I am a motivated and adaptable customer support professional with hands-on experience in fast-paced event and online service environments.

At Bloom Events I processed online ticket transactions and resolved inquiries and technical issues, contributing to a 15% increase in repeat event attendance through improved complaint handling.

At Caslon Pvt Ltd I supported over 1,000 customers across email, chat, and phone, maintained a 95% satisfaction rating, and handled 60+ inquiries daily while partnering with product teams to address recurring pain points.

I am currently pursuing a Bachelor of Computer Science and eager to apply strong problem-solving, communication, and project management skills in a remote, growth-oriented role.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Bloom Events

May 2024 - Jul 2025 (1 year 2 months)

Processed online ticket transactions with high accuracy and resolved customer inquiries, contributing to a 15% increase in repeat event attendance and consistently exceeding response time targets.

Customer Service Ticketing Systems Conflict Resolution Multichannel Support CRM Communication

Customer Support Representative

Caslon Pvt Ltd

Apr 2023 - Apr 2024 (1 year)

Supported over 1,000 customers across email, chat, and phone, maintaining a 95% satisfaction rating and resolving 60+ inquiries daily while driving product-process improvements.