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Neeti Sharma

@neetisharma

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6 yrs’ experience in travel/e-commerce, skilled in fast-paced, results-driven environments.

India

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What I'm looking for

I'm looking for a role where I can apply my skills to meaningful, challenging projects and continue growing professionally. I value clear communication, collaborative environments, and a strong sense of purpose. Ideally, I’d like to contribute to a team that encourages innovation, offers opportunities for learning, and maintains a healthy work-life balance.

I’m Neeti Sharma with [5 years] of experience in Travel industry, specializing in . Throughout my career, I’ve worked on a variety of projects, from Customer services to Travel Industry , Logistics. consistently delivering high-quality results and driving measurable impact.

I take pride in being both a problem-solver and a collaborator. I’ve led teams, worked cross-functionally, and contributed to initiatives that improved processes, increased efficiency, or enhanced user experience.

Experience

Work history, roles, and key accomplishments

Escalation Specialist

DELHI

Jan 2020 - Nov 2024 (4 years 10 months)

Managed escalated cases by receiving and assessing issues from support teams or customers, prioritizing and resolving high-impact or time-sensitive cases effectively. Investigated the source of problems thoroughly, coordinating with cross-functional teams to identify root causes and solutions.

Case Management Root Cause Analysis Cross functional Coordination Customer Communication Problem Solving Customer Communications