At Awign Enterprises, I drive end-to-end operations delivery for client projects on Awign's gig-workforce platform, covering workforce allocation, SLA and quality tracking, MIS reporting, and stakeholder coordination.
At Better Place, I managed gig worker operations for an AI robotics client, including task allocation, quality compliance, and payments for 60+ field workers. I also coordinated 10+ vendors and helped scale daily production to 200+ hours of approved video data.
At YesMadam, I owned city operations across 10+ partner locations. By redesigning scheduling workflows, I reduced service turnaround time by 25% and maintained 95%+ SLA adherence across 100+ monthly service requests.
At Urban Company, I owned service categories across two cities and activated 150+ partners. MIS-led root-cause analysis helped reduce cancellations from 12% to 4%; I also helped raise NPS from 12% to 45% and grow category revenue from INR 20L to INR 50L in four months.
