Open to opportunities

Sriram Appalla

@sriramappalla

Message

I improve service operations through data, quality, and team leadership.

India

Message

What I'm looking for

I’m looking to lead and improve high-volume operations through data analysis, cross-functional problem-solving, quality improvement, coaching, and ownership of customer or business-critical initiatives.

At Uber, I’ve led operational sprints, managed pilot-team workflows, and built a Lovable diagnostic tool that reduced manual audit effort by 30% per project. I investigate complex customer, merchant, courier, and background-check workflows to identify root causes, improve processes, and resolve product issues with Engineering.

I’ve coached more than 50 agents, FTEs, and trainers across quality, adherence, and process onboarding, while monitoring KPIs, managing escalations, and raising team performance. Earlier at Berkadia, I analyzed commercial real-estate inspection and rent-roll data to support compliance, property-risk assessment, and reporting accuracy.

Experience

Work history, roles, and key accomplishments

Current

Service Team Analyst II

Current

Uber

Apr 2025 - Present (1 year 4 months)

Owned end-to-end execution of 15+ cross-functional operational sprints within 12 months as primary point of contact. Built a custom diagnostic tool using Lovable to automate quality and data-error identification, cutting manual auditing effort by 30% per project.

Data Analysis Root Cause Analysis Process Improvement Stakeholder Management Project Coordination Quality Auditing Operational Reporting Google Sheets SQL Cross Functional Collaboration

Project Coordinator

Uber

Feb 2026 - Jun 2026 (4 months)

Coordinated cross-functional teams to manage high-impact customer issues, ensuring timely execution of action plans and stakeholder alignment. Performed root cause analysis to classify customer issues as Product, Process, or Policy related, ensuring appropriate ownership and faster resolution.

Project Coordination Root Cause Analysis Stakeholder Management Cross Functional Collaboration Operational Reporting

BGC Adjudication — SME II

Uber

Nov 2022 - Mar 2025 (2 years 4 months)

Led a five-member pilot team as Acting Team Lead, overseeing workload allocation, KPI monitoring, escalations, and daily operations. Coached and mentored 20+ agents through regular performance feedback and quality reviews, improving process adherence and operational performance.

People Management Coaching Mentor KPI Tracking Escalation Management Root Cause Analysis Stakeholder Management Process Improvement Quality Auditing Data Analysis Cross Functional Collaboration

BGC Adjudication — SQRC I

Uber

Nov 2021 - Oct 2022 (11 months)

Investigated and adjudicated high-volume background verification cases with near-perfect accuracy, ensuring compliant and timely onboarding of driver partners. Recognized with multiple Top Performer and Golden Ticket awards for consistently exceeding quality, productivity, and operational performance targets.

Data Analysis Quality Auditing Process Improvement Operational Reporting

Inspections Analyst

Berkadia

Jul 2018 - May 2021 (2 years 10 months)

Analyzed large property inspection datasets from third-party vendors, identifying deferred maintenance, safety risks, and data inconsistencies across commercial real estate portfolios. Prepared comprehensive inspection reports and supported the Rent Roll team by reviewing rental income statements and validating financial data.

Data Analysis Data Validation Operational Reporting Stakeholder Management Process Improvement