Open to opportunities

Neddy Amwoka

@neddyamwoka

Aviation and hospitality customer service professional with 5+ years supporting passengers and managing travel reservations.

Kenya

Message

What I'm looking for

Skilled in accurate data management, problem-solving, and delivering excellent customer service through email, chat, and phone. Eager to contribute to a team while maintaining efficiency, professionalism, and a positive customer experience.

I’m a dedicated and customer-focused aviation and hospitality professional with over five years of experience delivering exceptional customer service within the travel and aviation industry. I’m experienced in passenger support, travel reservations, booking management, and resolving customer concerns in fast-paced environments while maintaining the highest standards of safety and professionalism.

In my recent role as an Independent Travel Sales Manager, I assisted customers with travel inquiries and booking requests, recommended suitable travel products, and processed bookings with accuracy and customer satisfaction. Previously, as an Aviation Hospitality Specialist in Nairobi, I handled high volumes of customer interactions, resolved concerns professionally, promoted aviation and hospitality services, and built lasting customer relationships through excellent communication and follow-up.

Experience

Work history, roles, and key accomplishments

Independent Travel Sales Manager

Dreamport

Nov 2025 - Jan 2026 (2 months)

Assisted customers with travel inquiries and booking requests, recommended suitable travel products, and processed bookings with accuracy. Maintained customer relationships through timely follow-up and after-sales support while keeping detailed customer records.

Customer Service Excellence Travel Reservations Booking Management Ticketing Customer Relationship Management After Sales Support Record keeping Complaint Handling

Aviation Hospitality Specialist

Rudufu Limited

Nov 2017 - Dec 2022 (5 years 1 month)

Supported customers with flight bookings, travel reservations, and travel-related inquiries while delivering exceptional service at high volumes. Resolved customer concerns, promoted aviation and hospitality services, and worked with colleagues to provide seamless customer experiences.

Customer Service Excellence Travel Reservations Booking Management Ticketing Conflict Resolution

Sales & Front Office Intern

Bush Air Safaris

Mar 2017 - Sep 2017 (6 months)

Welcomed customers and visitors and assisted with reservations, bookings, and travel enquiries in a busy front office environment. Responded to enquiries by telephone, email, and face-to-face, and maintained accurate booking records and administrative documentation.

Front Office Customer Service Excellence Travel Reservations Booking Management Ticketing Administrative Documentation Record keeping Time Management

Education

Degrees, certifications, and relevant coursework

Regional Centre for Tourism and Foreign Languages

Diploma in Tours and Travel Operations, Tours and Travel Operations (Air Travel & Ticketing)

2014 - 2015

Completed a diploma in Tours and Travel Operations with a focus on Air Travel & Ticketing. Studied core topics related to travel operations and ticketing for customer service in the travel and aviation sector.