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Ne'Cole Sayles

@necolesayles

Benefits operations professional at American Fidelity who reviewed disability claims and guided employees through FMLA and leave approvals.

United States

Message

At American Fidelity Assurance Company, I interpreted disability and supplemental insurance provisions and reviewed medical documentation for disability claims. I coordinated follow-up on documentation gaps and guided employees through FMLA and leave approvals.

At Paycom, I coordinated electronic benefit enrollment integrations and eligibility file feeds between employer payroll systems and insurance carriers. I also developed training and onboarding programs for EDI Coordinators, reducing onboarding time by 15%.

Experience

Work history, roles, and key accomplishments

Customer Advocate

American Fidelity Assurance Company

Jun 2024 - Aug 2026 (2 years 2 months)

Interpreted disability and supplemental insurance policy provisions, reviewed medical documentation and FMLA certifications, and collaborated with claims specialists to resolve complex benefits inquiries.

Benefits Administration Disability Insurance Supplemental Insurance FMLA PML Claims Research Documentation Review Customer Support Confidentiality

EDI Coordinator II

Paycom

Feb 2023 - Jan 2024 (11 months)

Coordinated electronic benefit enrollment integrations and eligibility file feeds, resolved enrollment discrepancies and EDI file errors, and developed training programs that reduced onboarding time by 15%.

EDI Benefits Enrollment Eligibility Data Analysis Process Improvement Training HR Payroll Systems Carrier Relations

Repossession Associate

Capital One Auto Finance

Jan 2018 - May 2021 (3 years 4 months)

Maintained top performance metrics, ensured compliance with state and federal regulations, trained new employees, and assisted in developing repossession prevention initiatives.

Compliance regulatory knowledge Training Process Improvement Performance Metrics Repossession Process

Education

Degrees, certifications, and relevant coursework

Oklahoma State University

Bachelor of Science in Business Administration, Business

Pursuing a Bachelor of Science in Business Administration with a major in Business and minors in Finance and Marketing, anticipated graduation in Fall 2027.