I am looking for a role in a company with a positive environment that will allow me to use my troubleshooting, client-relations, and communications skills. I love the challenge of learning and supporting new software products.
NWLooking for a job
Neal Wilson
@nealwilson
Dynamic Remote Support Engineer with 10+ years of expertise.
United StatesWhat I'm looking for
I am a Remote Support Engineer with over a decade of experience in delivering exceptional service and technical solutions. My journey began as the Founder and Managing Partner of LWS Enterprises LLC, where I established a full-service low voltage provider for custom builders in Atlanta. This role honed my skills in client relations, project management, and technical service, allowing me to develop a deep understanding of the industry.
Currently, I work as a Consultant at Wilson Sonic Consulting, where I travel to high net worth client residences and businesses across the US and Europe. I conduct thorough site surveys and needs assessments, crafting bespoke proposals that include system schematics and cost estimates. My commitment to staying updated with emerging technologies ensures that I provide clients with innovative solutions in audio, video, automation, and security.
Throughout my career, I have consistently demonstrated my ability to lead teams and manage complex projects, ensuring seamless integration and exceptional customer experiences. I thrive on delivering high-quality service and support, and I am passionate about helping clients achieve their goals through technology.
Experience
Work history, roles, and key accomplishments
WC
Current
Consultant
Wilson Sonic Consulting
Mar 2015 - Present (10 years 4 months)
Traveled to high net worth client residences and businesses in the US and Europe to conduct site surveys and needs assessments, evaluating client requirements, infrastructure, and integration feasibility. Created bespoke proposals, including system schematics, scope of work, and cost estimates, ensuring clarity and transparency for clients.
ET
Service Manager
Evolution Home Theater
Feb 2014 - Jun 2024 (10 years 4 months)
Acted as main point of contact for complex technical issues, providing remote service to diagnose and resolve system malfunctions and client user errors. Managed all post-installation service and support, leading a team of service technicians and providing training, guidance, and performance management.
ET
Project Manager
Evolution Home Theater
Feb 2014 - Jun 2024 (10 years 4 months)
Led end-to-end project management for custom audio-visual integration projects, including home theaters, whole-house automation systems, and security/surveillance systems. Coordinated with clients, engineers, and installation teams to define project scope, timelines, budgets, and technical requirements.
LS
Founder/Managing Partner
LWS Enterprises LLC dba Live Wired Systems
Nov 2004 - Jan 2014 (9 years 2 months)
Launched and scaled company to become the full-service low voltage provider to many of the top custom builders in Atlanta, installing bespoke home theater, AV, automation, and security systems in multi-million dollar homes. Led client-facing operations and provided exemplary remote technical service.
Education
Degrees, certifications, and relevant coursework
MTMassachusetts Institute of Technology
Certificate, No Code AI and Machine Learning
Completed a program focused on building data science solutions using no-code AI and machine learning techniques. Gained practical skills in leveraging AI tools without extensive coding.
Availability
Looking for a job
Location
United StatesAuthorized to work in
Salary expectations
90k+ USD
Social media
Job categories
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