Morgan ReillyMR
Looking for a job

Morgan Reilly

@morganreilly

Project Management, PMP Applicant. Tech / Automation / Networking / Luxury Support.

United States

I am a process and data-driven leader. I love coordinating the efforts of team members with different organizational tactics to deliver goals. My experience has been in agile and hybrid waterfall planning.

I have a luxury home AV automation customer service history with high-stakes situations. Working with constantly evolving technologies and a growing team, I grew from a Triage Agent to a Pro Support Supervisor, learning the importance of communication, time management, and organizational skills to be the best team leader.

Experience

Work history, roles, and key accomplishments

SS
Current

PRO SUPPORT SUPERVISOR

Savant Systems

Feb 2020 - Present (5 years 4 months)

Co-managed a support department with a team of 40 in the luxury home automation market. Led a project of an internal RMA department rehaul and drove weekly JIRA sprint cycles for department improvement. Implemented a new Salesforce CRM to lower case times and increase efficient use of time. Created and maintained Slack workflows for efficient processes.

SS

Triage Agent, Senior Support Technician

Savant Systems

Mar 2015 - Feb 2020 (4 years 11 months)

Provided comprehensive troubleshooting to complex luxury automation systems. Lead a Fireteam of 4 techs and provided weekly audits on process and technical skills. Became a subject expert for AVoIP. Troubleshooting areas: AVoIP, Smart Power, custom programming, Linux Hosts, Mac Hosts, Lighting, MOTU audio, IP, RS-232, IR, HVAC control, Pool Control, etc

Education

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Morgan hasn't added their education

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United States

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