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Ndukwe Ogechi Roseline

@ndukweogechiroseline

Appointment Setter at Berkley Insurance Company (Australia), turning outbound calls into booked insurance consultations.

Nigeria

Message

At Berkley Insurance Company (Australia), I contacted prospective and existing clients, identified their insurance needs, and scheduled appointments with insurance agents and sales representatives.

Previously, I handled customer complaints and order inquiries at Nicholas Chamber, and managed daily sales operations at Digital Square Ltd. I also monitored sales performance and trained sales representatives in product knowledge, selling techniques, and objection handling.

Experience

Work history, roles, and key accomplishments

Appointment Setter

Berkley Insurance Company

Feb 2024 - Sep 2026 (2 years 7 months)

Contacted prospective and existing clients to schedule appointments with insurance agents and sales representatives. Made outbound calls, identified needs, and coordinated appointment schedules to avoid conflicts.

Outbound Calling Appointment Scheduling Customer Needs Assessment CRM software proficiency Time Management Communication Skills

Customer Service Agent

Nicholas Chamber

Mar 2023 - Jan 2024 (10 months)

Handled customer complaints professionally, identified causes, and provided solutions to improve satisfaction. Assisted with order inquiries, verified transactions, and followed up on pending requests.

Customer Complaint Resolution Order Management Active Listening Follow up Communication Skills

Sales Manager

Digital Square Ltd

Jul 2021 - Feb 2023 (1 year 7 months)

Managed daily sales operations and ensured the team worked toward sales targets. Supervised, motivated, and guided the sales team to improve productivity and achieve goals.

Sales Management Team Leadership Performance Monitoring Training Customer Relationship Management Objection Handling