Open to opportunities

Mpumelelo Sithole

@mpumelelosithole

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Ambitious graduate skilled in Human Resources and Administration.

South Africa

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What I'm looking for

I am looking for an HR or Administration role that values teamwork and offers growth opportunities.

I am a conscientious and ambitious graduate with a diverse background in Human Resources, Banking, Administration, and Sales. My experience as a Service Consultant at Capitec Bank has honed my ability to provide excellent customer service, understand client needs, and effectively communicate financial products. I thrive in team environments and am adept at building relationships with clients, ensuring their inquiries are addressed promptly and professionally.

In addition to my banking experience, I have also served as an HR Intern, where I developed skills in recruitment and administrative duties. My role involved managing the recruitment process, from sourcing candidates to screening and shortlisting. I am passionate about contributing to team performance goals and continuously improving processes. My educational background in Human Resource Management has equipped me with the necessary analytical and creative skills to excel in any HR or administrative role.

Experience

Work history, roles, and key accomplishments

Current

Service Consultant

Current

Capitec Bank Limited

Nov 2024 - Present (6 months)

Provided excellent customer service by understanding and fulfilling client needs across various banking services. Handled transactions, captured client information, and guided clients on digital and self-service options.

Customer Service Microsoft 360 Communication Problem Solving Computer Literacy

HR Intern

VHG HR & Payroll Consulting (Pty)Lyd

Oct 2023 - Oct 2024 (1 year)

Customer Service Financial Products Sales KPI Tracking

Receptionist & Recruitment Admin

Kairos International

Apr 2023 - Jul 2023 (3 months)

Managed meeting room availability and oversaw office services like cleaners and maintenance service providers. Handled recruitment, including identifying, sourcing, screening, and shortlisting candidates.

Recruitment Office Management Communication

Invigilator

Ekurhuleni West Tvet College Tembisa Campus

Oct 2022 - Dec 2022 (2 months)

Maintained security and confidentiality during examinations and assisted in examination administration. Set up examination rooms and facilitated examination rules and expectations.

Examination Administration Security Confidentiality Monitoring Problem Solving

Merchandiser

Daymond/ Pick n Pay

Dec 2019 - Feb 2020 (2 months)

Displayed, arranged, priced, and rotated products in store. Monitored sales and identified any losses or stock wastage.

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Education

Degrees, certifications, and relevant coursework

Sir Pierre Van Ryneveld High School

National Senior Certificate, General Studies

Completed secondary education, focusing on a broad curriculum to prepare for tertiary studies. Developed foundational academic skills and knowledge across various subjects.

Ekurhuleni West Tvet College

N6 Certificate, Human Resource Management

Studied Human Resource Management, gaining expertise in HR principles, practices, and relevant legislation. Developed skills in recruitment, employee relations, and HR administration.