I am seeking a part-time remote role (approx. 20-28 hours/week) where I can apply my bilingual technical support and healthcare IT expertise.
Looking for a job
Naysha Borrero
@nayshaborrero
Bilingual Tech and Customer Support | 21 Certs | Healthcare IT Specialist. Expert in remote troubleshooting. Seeking part-time remote roles.
United StatesWhat I'm looking for
Bilingual Technical Support Specialist with 21 certifications, including Zendesk Agent and HubSpot Service Hub. Expert in navigating complex healthcare IT environments and remote support workflows. Dedicated to investigative problem-solving and providing high-touch customer success in fast-paced, remote-first organizations.
Experience
Work history, roles, and key accomplishments
TI
Current
Search Engine Evaluator
TELUS International
Apr 2026 - Present (2 months)
Rehired as a W2 employee to evaluate search results, social media content, and AI responses for quality and safety. Applies complex, frequently updated project guidelines to identify and flag low-quality or sensitive content while meeting Quality Score and AET requirements.
TI
Search Engine Evaluator
TELUS International
Jan 2022 - Dec 2023 (1 year 11 months)
Evaluated search results, social media content, and AI responses for quality and safety using RaterHub. Maintained a high Quality Score while following frequently updated project guidelines and Average Estimated Time (AET) requirements.
Education
Degrees, certifications, and relevant coursework
Coursera
Salesforce Sales Operations, Sales Operations
In progress: Salesforce Sales Operations course/certification on Coursera.
HubSpot
Service Hub Software Certified, CRM / Service Software
Earned the Service Hub Software certification through HubSpot.
LL
LinkedIn Learning
Zendesk Customer Service Professional Certificate, Customer Support
Completed the Zendesk Customer Service Professional Certificate through LinkedIn Learning.
CompTIA
CompTIA A+ Certificate, IT Support
Earned the CompTIA A+ certification through CompTIA.
Coursera
CVS Health Call Center Customer Service, Customer Support
Completed training in CVS Health Call Center Customer Service through Coursera.
Coursera
Johns Hopkins Healthcare IT Support, Healthcare IT Support
Completed the Johns Hopkins Healthcare IT Support program via Coursera.
Coursera
Google AI Essentials, Artificial Intelligence
Completed the Google AI Essentials program via Coursera.
Coursera
Google IT Support Professional Certificate, IT Support
Completed the Google IT Support Professional Certificate via Coursera.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
United StatesAuthorized to work in
Salary expectations
33k-46k USD
Social media
Job categories
Customer CareCustomer CareCustomer Care RepresentativeCustomer Experience AssociateCustomer Experience RepresentativeCustomer Experience SpecialistCustomer OperationsCustomer ServiceCustomer Service AgentCustomer Service AssociateIT Support SpecialistCustomer Support And Services Customer SupportIT SupportTechnical SupportAI Content ReviewerCustomer Service SupportCustomer Service And Support
Skills
ZendeskHubSpotSalesforceTicketing SystemsTicketingTicketing SoftwareTicket ResolutionChat SupportEmail SupportEnglishSpanishHealthcare ITHealthcare TechnologyIT SupportTechnical SupportSaaS RemoteBilingual SupportCRM & Ticketing WorkflowsCustomer ExperienceDe escalationConflict ResolutionPolicy ComplianceMacOS SupportTroubleshootingNetwork Troubleshooting2FADocumentationGoogle WorkspaceTechnical Problem SolvingRemote SupportData IntegrityRaterHubPWAIterative DevelopmentGmailJanScoreTaskMacOS
Interested in hiring Naysha?
You can contact Naysha and 90k+ other talented remote workers on Himalayas.
Message NayshaFind your dream job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
