Prashant Prabhakar

I am a results-oriented Product Operations Manager with over 12 years of experience in B2B SaaS deployment, technical program management, and customer success across various domains, including Healthcare, InsurTech, HRTech, and Life Sciences. My career has been marked by a proven track record of leading large-scale deployments and optimizing workflows, which has resulted in significant operational efficiency improvements of up to 96% through the implementation of AI-driven solutions.

At Loop Health, I engineered a data transformation tool that drastically reduced processing time from four hours to under ten minutes, showcasing my ability to leverage technology for operational excellence. My role involves partnering cross-functionally to translate technical requirements into scalable integration solutions, ensuring that both internal teams and external customers receive the highest level of support. I take pride in my technical leadership, having built custom platforms that enhance accuracy and reduce manual intervention, ultimately driving customer satisfaction and loyalty.

Throughout my career, I have developed a strong expertise in HRMS API integrations and have served as the technical voice of the customer, providing critical feedback to product and engineering teams. My commitment to excellence is reflected in my ability to orchestrate SaaS products and HRMS API integrations for over 200 customers, achieving a 95% satisfaction rate and 100% on-time delivery across multiple HRTech products.