Nayan NyN
@nayannyn
I resolve customer technical issues across hardware, networks, software, and service management systems.
IndiaWhat I'm looking for
At Amazon.in, I handle IT technical support, coordinating with Level 1 specialists and taking over calls that require deeper troubleshooting.
I assist customers with complex technical issues that need personalized care and timely resolution. I also work with TOPdesk IT service management software.
Previously at Matrix Comsec Pvt. Ltd., I supported customers across software releases, hardware, peripherals, network connections, and external software. I escalated help desk tickets to Level 2 support when issues were outside Level 1 scope.
I hold a Bachelor of Engineering in IT and a Master of Computer Applications, and I’m focused on delivering clear, practical technical support.
Experience
Work history, roles, and key accomplishments
IT Technical Support
Amazon.in
Jan 2020 - Present (6 years 7 months)
Coordinated with Level 1 technical support specialists to take over calls outside their level of support. Assisted customers with more difficult technical issues requiring a greater level of personalized care and in greater length. Working on IT service management software i.e TOPdesk.
Junior IT Technical Support
Matrix Comsec Pvt. Ltd.
Jul 2019 - Nov 2019 (4 months)
Supported customers with basic technical support for current and past software releases. Assisted clients with general support for hardware, peripherals, network connections, and external software. Escalated help desk tickets to Level 2 / Tier 2 support when outside the scope of L1/T1 technician support.
Education
Degrees, certifications, and relevant coursework
Maharaja Sayajirao University of Baroda
Master of Computer Applications, Computer Applications
Grade: 6.12 CGPA
Completed Master of Computer Applications with 6.12 CGPA.
Vadodara Institute of Engineering
Bachelor of Engineering, Information Technology
Grade: 6.27 CGPA
Completed Bachelor of Engineering in Information Technology with 6.27 CGPA.
The Mother's School
Higher Secondary Certificate, General Studies
Grade: 63.8%
Completed 12th HSC with 63.8%.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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