At UBIQCURE, I own Doctor Appointments and eHRC operations across the doctor and patient journey. I also manage the leads funnel and support provider onboarding, platform operations, and KPI governance.
At GMS, I directed a 300+ FTE operation serving US and Canada clients across IT solutions, ERP and software sales, staffing, and technical support. I drove US-market client acquisition and consultative sales, while maintaining over 98% SLA adherence and sustaining approximately 90% client retention over nine years.
At CYFUTURE, I directed BPO, sales, billing, collections, and technical support for a 100+ FTE contact centre. I maintained over 98% SLA adherence and supported 99.95% uptime commitments across North American operations.
Earlier, I led service operations at WIPRO (WBPO) and handled technical and service support at BHARTI AIRTEL. I’ve also built a customer churn and retention prediction model and designed a centralized knowledge base management system.
