Ashish Tyagi

Develop and execute operational strategies for US staffing and recruitment, overseeing day-to-day delivery, compliance, and service levels. Lead long-term operational planning, KPI/KPI-driven continuous improvement, budget forecasting, and a cross-functional team.

Manage US staffing requirements by coordinating client communication and working with team leads and recruiters to fill open positions. Handle delivery ownership, maintain requirement trackers, and support end-to-end recruitment cycle activities.

Collaborate with Wipro and LTI as client SPOCs to deliver staffing requirements, including daily client interaction and recruitment coordination. Support team fulfillment of roles and maintain trackers while taking part in client and account management calls.

Lead recruitment submissions to clients within required timelines while managing team delivery responsibilities. Support end-to-end recruitment including client calls, pre/post shift briefings, and sourcing through job portals.

Coordinate staffing submissions and client requirement fulfillment, working closely with client stakeholders and internal teams to close roles. Maintain daily trackers, run pre/post shift briefings, and manage end-to-end recruitment follow-ups using major job portals.

Manage US IT recruitment by ensuring timely submissions, supporting team members, and coordinating follow-ups with account managers for submitted candidates. Source candidates via LinkedIn and other job portals, schedule interviews, and maintain candidate databases.

Handle US staffing submissions for C2C requirements by screening resumes, scheduling interviews, and maintaining candidate relationships. Use job portals for sourcing and maintain internal databases for ongoing and future requirements.

Manage recruitment for US full-time and W2 roles by handling resumes, interview scheduling, and ongoing candidate follow-ups. Source candidates through major job portals and maintain long-term relationships with candidates.

Provided blended customer support across chat, email, and semi-voice channels, supporting customer retention through timely issue resolution. Owned floor support and coaching, delivered process updates, and analyzed escalation root causes to improve outcomes.

Handled customer queries via email and semi-voice while managing order provisioning for BT products and services. Supported escalated call resolution within defined turnaround times and collaborated with internal and external departments.

Completed PGDM (MBA) in Finance from IGNOU in 2010.

Completed a B.Com (Pass) from the University of Delhi in 2006.

Completed 12th grade from CBSE Board in 2002 from Maharishi Vidya Mandir, Noida.

Completed 10th grade from CBSE Board in 2000 from Kendriya Vidyalaya, Noida.