Navinder Dinesh Ram

Architected an AI-driven RAG support layer and agentic workflows using GPT-4o, Python, and REST APIs to automate L0/L1 support and lead generation, integrating custom OpenAPI actions with CRM and ticketing.

Built ML pipelines, models, MLOps, and analytics using Python, TensorFlow, and Spark to support data-driven research and production deployments.

Built ML pipelines, models and MLOps for analytics and research using Python, TensorFlow and Spark, delivering reproducible experiments and production-ready model deployments.

Led design, development, and deployment of production-grade machine learning models and scalable data pipelines, improving predictive analytics and enabling A/B testing and model monitoring across open-source projects.

Directed 24/7 high-performance blockchain computing operations, optimizing uptime, asset lifecycle, and cost while implementing SOPs, monitoring stacks, and automation to sustain operational excellence.

Managed 24/7 GPU farms including firmware tuning, thermal and power optimisation, networking and monitoring automation to maximise uptime and compute efficiency.

Managed setup, maintenance, and optimization of large-scale ASIC and GPU blockchain infrastructure, improving thermal and power efficiency and reducing downtime through firmware tuning and predictive maintenance.

Oversaw ASIC farm operations, diagnostics, firmware/JTAG recovery and repair, plus automation and security processes to maintain high availability.

Drove analytics sales and BI proposals, implemented CRM/ERP automation and partnerships to increase revenue and streamline operations.

Led business development and enterprise partnerships for market data analytics, driving revenue growth, strategic alliances, and KPI-based sales performance improvements.

Delivered cloud, network, and virtualization projects with PMO governance, CI/CD, and disaster recovery, ensuring on-time delivery and operational stability.

Planned and delivered concurrent IT projects within a PMO, ensuring on-time, on-budget delivery through stakeholder coordination, risk management, and governance.

Delivered cloud, network and virtualization projects with PMO governance, CI/CD and disaster recovery controls to meet SLA and compliance targets.

Led multi-site IT operations, ERP, AD/O365, firewalls, virtualization, backups, and ITSM to maintain enterprise availability and compliance.

Led multi-site IT operations and ERP administration including AD/O365, firewalls, virtualization, backups and ITSM to improve reliability and support business processes.

Led enterprise IT operations and ERP administration, improving system reliability, BI reporting, and IT asset lifecycle management across multi-site operations.

Managed global access control and information security governance, implementing IAM, DLP, and SIEM processes to maintain compliance and reduce security incidents.

Managed IAM/PAM, DLP, SIEM and compliance (ISO/SOX/GDPR), handling access controls and incident response to maintain enterprise security posture.

Provided L3 engineering for global mailbox migrations (Lotus Notes → Exchange), automating tasks with PowerShell and ensuring post-migration validation and user readiness.

Executed Domino to Exchange migrations and managed AD, servers, SharePoint and Lync deployments with automation to reduce cutover risk and improve mail services.

Provided global enterprise IT support (Windows, AD, VPN, networking, applications) across L1-L3, improving incident resolution and customer satisfaction.

Delivered L1–L3 enterprise technical support across global clients, resolving network, VPN, and mailbox incidents while maintaining SLA compliance and operational reporting.

Provided global L1–L3 enterprise IT support for Windows, AD, VPN, networking and applications, improving incident resolution and customer satisfaction.

Completed GCE A-Level studies with a Pre-Law focus during 2006–2007.

Completed GCEA-Level and pre-law preparatory studies at Nirwana College from 2006 to 2007.

Class of Computer Science program completed at Lincoln University College from 2005 to 2006.

Completed a Class of Computer Science program focusing on core computer science topics during 2005–2006.

Attained Sijil Kemahiran Malaysia (vocational training) covering technical computer skills from 2003 to 2005.

Completed the Sijil Pelajaran Malaysia secondary school qualification in 2004.

Attained the Sijil Pelajaran Malaysia (SPM) secondary education certification in 2004.

Completed the Certified Penetration Testing Engineer certification covering penetration testing methodologies and standards aligned with ISO/IEC 17024, NIST/NICE, and DoD frameworks.

Completed the Certified Information Security Expert program focused on information security principles and practical security controls.

Obtained CCNA certification with emphasis on routing and switching fundamentals and network fundamentals.

Held Microsoft certifications including MCSA for Windows Server 2012 and MCP demonstrating proficiency in Microsoft server and professional technologies.

Completed SKM III Juruteknik Komputer and SKM II Pembantu Juruteknik Komputer vocational certifications in computer technician skills.

Completed Sijil Pelajaran Malaysia (SPM), the national secondary school certification in Malaysia.