Surin Gunasaikaran

• Lead end‑to‑end delivery: Lead projects from planning through execution and closure, defining scope, timelines, deliverables and success criteria.

• Translate business to technical: Work closely with technical teams to translate business needs into workable, scalable solutions.

• Hands‑on implementation: Actively participate in system, tool and process implementations to ensure practical adopt

- Developing and implementing IT strategies aligned with organizational goals, delivering short- and long-term roadmaps for infrastructure, software development, cybersecurity, and digital transformation initiatives.

- Overseeing physical and virtual IT infrastructure including networks, data centers, servers, storage, and endpoint environments to ensure efficiency, resilience, and compliance.

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• Delivered advanced support for Microsoft 365 services including Exchange Online, SharePoint Online, Teams, OneDrive, and Entra ID (Azure AD), resolving escalated account and server-related issues.

• Assisted clients with Microsoft 365 tenant migrations, including Entra ID integration from on-premises Active Directory, ensuring secure identity synchronization and seamless user onboarding.

• Sup

- Providing technical support to users
- Organized and maintaining office infrastructure as required (server hardware/software, monitoring, services used)
- Prepared workstations for employees
- Plan monthly IT budget expenditure
- Keeping track of IT inventory
- Planning daily/weekly/monthly maintenance schedule
- Upgraded existing hardware with current technology to enhance workflow and efficien

- Responsible for installing, maintaining, supporting and managing backup computer, networks, server, PC, software, etc.
- Responsible for Data Centre setup and operational uptime
- Managing and administering LAN, firewalls, switches and routers.
- Maintaining Wi-Fi performance using Aruba
- Perform computer operations such as access control, data backup, security patches, anti-virus, system upgra

- Handle fiber network troubleshooting and network issue escalation to NOC.
- Troubleshoot customer issues on slow wifi or cabled connections
- Provide advise on speed improvisation to satisfy customer needs.
- Escalate appointments to relevant department for tech site for further troubleshooting with customer

Provide support on network and device issues for customers.
Follow up on network issues and contact customer for resolution
Customer front line support.
Complete daily reports to provide HQ

Promote any IT/gadgets accessories within the store. To repair and/or troubleshoot many printers and modify ink tanks to customer's needs. Advise customer on networking products and gained interest more on networking and telecommunications. Achieve sales target every month and gain higher commission for store and self

Issued Apr 2026

Issued Jun 2025

Issued May 2023

Issued May 2023

Issued Apr 2023

Issued Jan 2022

Issued Jan 2022