Nattia Makharadze

Support 60+ customers daily and 1,000+ customers monthly through live chat, email, and phone, achieving a 99.07 KPI and 99% quality assurance score. Resolve cases within 2-15 minutes and maintain 87% CSAT.

Managed daily communication with children, parents, and colleagues in a fast-paced environment. Adapted communication approaches to individual needs and maintained strong organization and attention to detail.

Supported customers and couriers through live chat and phone, resolving order-related issues in a fast-paced environment and achieving a 98 KPI. Resolved cases in approximately 5 minutes while maintaining service quality.

Supported exhibition planning and execution, coordinating artwork placement and organization. Collaborated with the curator on planning and operational activities, developing strong coordination and stakeholder-management skills.

Managed and organized museum files and artworks within the archive. Maintained accurate records and ensured materials were properly organized and accessible.

Graphic Design program at Academy of Digital Industries in 2026.

Master of Museum Studies from Tbilisi State Academy of Art from 2020 to 2022.

Bachelor of Art History from Shota Rustaveli Theatre and Film Georgia State University from 2016 to 2020.