Derden User

I’m a data-driven Administrative / Back Office Operations specialist with proven experience managing end-to-end case lifecycles, BPO workflows, and business-critical KPI compliance queues for major international brands in the UK market. I focus on maintaining strict data integrity and auditing compliance documentation under pressure to meet Back Office Operations case management targets.

In my current role, I independently manage and monitor a high-volume queue of critical back-office cases, meeting and exceeding daily performance and resolution targets. I ensure total data accuracy using strict European operational procedures, actively auditing documentation to eliminate processing bottlenecks and optimize workflow efficiency.

I’ve delivered high-tier inbound and outbound customer support and recall management for Stellantis automotive brands, using Salesforce CRM to create, document, and track-manage end-to-end case lifecycles with detailed historical data for quality assurance. Because of rapid adaptation to technical workflows, I was selected to transition early from entry-level support into business-critical recall management, supporting process improvement across international market operations.

I’m highly adaptable to remote global environments, combining technical troubleshooting expertise with a solutions-oriented Salesforce CRM approach to maximize operational efficiency. I also partner closely with internal technical teams and departmental leads to streamline cross-functional operations, bringing strong resilience and problem-solving to fast-paced, compliance-heavy work.