Open to opportunities

Nathan Kent

@nathankent

Message

I build customer success, account management, and sales strategies that improve retention and revenue.

Spain

Message

What I'm looking for

I'm looking to help customer-focused businesses improve client retention, onboarding, customer experience, and revenue growth through consultative account management, sales leadership, and cross-functional collaboration.

I've spent more than 25 years building long-term client relationships, improving retention, and growing revenue across SaaS, sales, and service businesses.

At ProcurementExpress.com, I led customer success and enterprise account management for a SaaS procurement platform, improving onboarding, product adoption, client satisfaction, and expansion opportunities. I worked closely with C-level stakeholders and Sales, Support, Marketing, Product, and Development teams to improve customer outcomes.

Earlier, as Sales Manager at ProcurementExpress.com, I redesigned the sales process and increased demo attendance from 20% to 80%. I also recruited, trained, and managed SDRs, strengthened qualification, exceeded sales targets, and improved CRM reporting and pipeline visibility.

Through Nathantics, I provide business assessments, customer success, customer experience, and sales training. I help businesses improve engagement, communication, retention, relationship management, and customer-focused growth.

Experience

Work history, roles, and key accomplishments

Current

Founder

Current

Nathantics

Mar 2025 - Present (1 year 6 months)

Founded an independent consultancy providing business assessment, customer success, customer experience, and sales training services. Delivers training and coaching to improve client engagement and retention strategies.

Business Assessment Customer Success Customer Experience Sales Training Coaching Client Engagement Retention Strategy

Senior Account Manager & Customer Success Lead

ProcurementExpress.com

Jan 2021 - Jan 2025 (4 years)

Led customer onboarding and customer experience initiatives that improved retention and client satisfaction. Developed a customer understanding framework that identified expansion opportunities and generated additional revenue streams.

Customer Success Account Management Onboarding Customer Experience Retention Revenue Growth

Sales Manager

ProcurementExpress.com

Jan 2015 - Jan 2021 (6 years)

Redesigned the sales process, increasing demo attendance rates from 20% to 80%. Recruited, trained, and managed SDR team members while implementing improved qualification processes.

Sales Management SDR Management Sales Process Optimization CRM Management Negotiation Pipeline Management Campaign Management

Business Development & Operations Manager

Piehole Voice-Over Agency

Jan 2011 - Jan 2015 (4 years)

Managed end-to-end operations including sales, talent management, and client delivery. Expanded the business into international markets through the launch of regional websites.

Business Development Operations Management Sales Talent Management Project Management International Expansion Consultative Selling

Office Manager – Engineering & Environment

Gerber

Jan 2008 - Jan 2011 (3 years)

Managed administration and operational coordination across engineering and environmental departments. Prepared weekly reports and operational updates for directors and senior leadership.

Administration Operational Coordination Reporting Staff Scheduling Environmental Compliance

Senior Caller

Hitech Marketing

Jan 2000 - Jan 2008 (8 years)

Progressed from SDR responsibilities into a team leadership role within the first month. Led and mentored a team of six staff members across multiple client campaigns.

Sales Team Leadership Mentor CRM Management Campaign Management Reporting Training

Client Liaison Officer

PT Enterprises

Jan 1994 - Jan 2000 (6 years)

Managed client communication throughout project lifecycles from consultation to completion. Conducted site visits to assess project requirements and document specifications.

Client Communication Project Coordination Site Assessment Documentation Project Delivery