Nathan French
@nathanfrench
Sales Representative and customer service professional focused on loyalty, conflict resolution, and revenue growth.
United StatesWhat I'm looking for
I’m an enthusiastic Sales and Customer Service professional, driven by communication and negotiation to deliver superior customer service. I leverage extensive product and service knowledge to create solutions that drive loyalty retention and revenue, and I’m highly adept at training, managing, coaching, and mentoring sales and customer service associates.
I’ve earned standout results, including ranking #1 in Northeast for 5G Home Internet Sales in 2023 and being featured in a company-wide training video for the product. I also deliver consistently high customer satisfaction and handle conflict resolution by managing customer account inquiries and product/service complaints to ensure resolution and satisfaction.
Experience
Work history, roles, and key accomplishments
Promoted Verizon products and answered customer questions to improve shopping experiences and drive loyalty retention. Ranked #1 in the Northeast for 5G Home Internet sales (2023), featured in company training video, and achieved the highest store-wide customer satisfaction score over an 8-month period while resolving account inquiries and product/service complaints.
Table Games Supervisor
Jack Entertainment
Jul 2019 - Jul 2022 (3 years)
Supervised table games operations to maintain security and compliance, ensuring procedures were followed to meet operational objectives. Trained employees on compliance standards and managed accurate money transfers using standardized procedures to protect transactions.
Table Games Dealer
Jack Entertainment
May 2013 - Jul 2019 (6 years 2 months)
Created an engaging player experience through positive interaction while maintaining fast game pace by efficiently handling gaming equipment and transactions. Tracked game outcomes and provided accurate record keeping by reporting results to the supervisor.
Education
Degrees, certifications, and relevant coursework
Mentor High School
High School Diploma, High School
Earned a High School Diploma from Mentor High School.
Availability
Location
United StatesAuthorized to work in
Job categories
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