Nathan Alvarez
@nathanalvarez
I optimize CRM systems, customer operations, and workflows to improve retention and business performance.
United StatesWhat I'm looking for
I've improved customer operations, CRM platforms, and business systems across Fit Body Boot Camp, Shoes That Fit, and Gym Reinforcements.
At Fit Body Boot Camp, I led customer support and CRM operations, completed a Salesforce migration within two months, increased customer return rates by 50% year-over-year, and maintained a 4.9/5.0 customer satisfaction rating while mentoring support personnel.
At Shoes That Fit, I administered Salesforce NPSP and organization-wide technology platforms, streamlined workflows, supported staff, and coordinated vendors to keep critical systems reliable.
Most recently, I've managed 30+ client accounts at Gym Reinforcements, using consultations, performance monitoring, and proactive support to strengthen retention, growth, and service delivery.
Experience
Work history, roles, and key accomplishments
Account Manager
Gym Reinforcements LLC
Dec 2025 - Mar 2026 (3 months)
Managed a portfolio of 30+ client accounts, serving as the primary point of contact for customer success and business growth initiatives. Monitored marketing and lead-generation performance, providing strategic recommendations to improve client outcomes and operational effectiveness.
Education
Degrees, certifications, and relevant coursework
California State University, San Bernardino
Bachelor of Arts, Computer Information Systems
Bachelor of Arts in Computer Information Systems from California State University, San Bernardino, completed in 2015.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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