Looking for a job

Nathaly Pineda

@nathalypineda

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Friendly, reliable, hard-working, multi-tasking, bilingual individual.

United States

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What I'm looking for

Seeking a challenging role that utilizes my customer service and leadership skills, with opportunities for growth and development.

I am a dedicated and results-driven professional with a strong background in customer service and market management. With 3 years of experience in a demanding call center environment, I have honed my skills in providing exceptional customer experiences, managing inventory, and handling cash operations. I am proficient in Microsoft Word and Excel, and possess excellent communication skills in both English and Spanish.

As a Market Manager at CRST Home Solutions LLC, I successfully assisted customers, conducted weekly walk-throughs, and composed effective accounting reports. I am a team player with strong leadership skills, and thrive in fast-paced, diverse environments.

I am a bilingual individual with a strong work ethic, and I am excited to bring my skills and experience to a new role.

Experience

Work history, roles, and key accomplishments

Market Manager

CRST Home Solutions LLC

Oct 2021 - May 2023 (1 year 7 months)

Assisted customers in person and via telephone, provided an elevated customer experience, conducted weekly walk-throughs with the manager, restocked inventory, reviewed cash operation data, composed effective accounting reports, and monitored payments due from clients.

Customer Experience Leadership

Receptionist

Temco logistics

May 2019 - Nov 2021 (2 years 6 months)

Managed over 80 employees schedules, answering high volume of incoming calls, negotiated wages, printed daily routes for all teams, conducted meetings, trained new locations.