Cem Hatipoglu

Monitored accounts receivable, identified overdue accounts, and contacted customers to collect or negotiate payment plans. Utilized various tools to locate customers and maintained detailed records of contacts and payments.

Fact-checked dates and other statements for accuracy, ensuring all submitted writing was original. Made corrections and suggested edits to documents, meeting all proofreading deadlines while reviewing for grammar, spelling, and style.

Responded to client requests via email and online chat, ensuring high-quality feedback and resolving issues to deliver the best user experience. Collaborated with product and technical teams to address client requests and improved SOPs and FAQs.

Monitored customer deposits and suspicious transactions, acting in accordance with Know Your Customer/Compliance principles. Ensured customer satisfaction by promptly answering queries and performing manual ID checks and approvals for KYC processes.

Solved client requests via email, chat, and social media, providing solutions for order and delivery issues for fashion brands. Ensured all communication was handled professionally and promptly, building special connections with customers.

Acted as the point of contact among executives, employees, clients, and external partners, managing information flow in a timely and accurate manner. Managed executives' calendars, set up meeting minutes, and arranged travel and accommodation.

Directed activities related to dispatching, routing, and tracking transportation vehicles, setting operations policies and standards including safety procedures. Implemented schedule and policy changes, serving as the contact person for all workers and advising on business matters.

Completed a Bachelor of Business, focusing on core business principles and practices. Gained foundational knowledge in various aspects of business administration.

Obtained a Diploma of Business, developing practical skills in business operations and management. Focused on preparing for professional roles in the business sector.

Completed a Certificate IV in Business, acquiring essential skills for administrative and operational roles. Developed competencies in business communication and processes.

Achieved the Higher School Certificate (HSC), demonstrating proficiency across a range of subjects. Successfully completed secondary education requirements.