Oliwia Gorska

Coordinate gaming product operations across multiple markets, conduct testing and validation of releases, and ensure compliance with regulatory requirements.

Managed end-to-end poker product operations, including testing and releasing new builds, monitoring player behavior, and preparing performance reports.

Led end-to-end casino game releases across regulated domains, managed monthly roadmaps and Jira workflows, and coordinated cross-functional teams to meet release deadlines.

Provided high-quality customer support via Live Chat and email, resolved technical and account queries, and promoted safer gambling practices.

Managed front-office operations, supported associates with administrative tasks, and oversaw property database management.

Oversaw daily restaurant operations, managed staff training and scheduling, and controlled stock and operational costs.

Supervised daily service, managed staff allocation and rosters, and handled guest feedback and stock control.

Handled front-desk communications, managed high-volume calls, and provided professional guest support.

Managed daily beach bar operations, supervised staff, and ensured quality service and food and beverage preparation.

Completed higher secondary education, earning the School Leaving Certificate.

Completed secondary education, achieving the School Leaving Certificate at national classification level 3.

Pursued a Diploma in Events and Management, focusing on event planning and management principles.