
Nate Fortune
@natefortune
Senior Support Technician at TEKLYNX who built Python tools connecting enterprise systems to AI models and enabling natural-language print management.
What I'm looking for
At TEKLYNX, I handle complex software issues escalated from Tier 1 and Tier 2 support, and provide dedicated support for enterprise software deployments. I also mentor junior support staff and contribute to improvements in escalation workflows.
I designed and built Python tools for an internal MCP server, exposing enterprise systems and workflows to AI models through a standardized interface. I also developed a print integration connecting the server to SENTINEL for AI-triggered print job management through natural-language requests.
I built a formula visualization tool that turns user-defined formulas and inputs into step-by-step flowcharts, which support technicians adopted for internal testing and troubleshooting. I’m also scoping the migration of internal applications from native Azure hosting to Docker containers in an Azure environment.
Experience
Work history, roles, and key accomplishments
Senior Support Technician
TEKLYNX
Apr 2025 - Present (1 year 5 months)
Handle complex and niche software issues escalated from Tier 1 and Tier 2 support, serving as a final escalation point. Provide dedicated support for enterprise-level software deployments and mentor junior support staff.
Support Technician
TEKLYNX
May 2023 - Apr 2025 (1 year 11 months)
Diagnosed and resolved software defects, printer connectivity issues, and basic network problems. Performed systematic troubleshooting and documented recurring issues to improve team efficiency.
Support Representative
TEKLYNX
Jan 2023 - May 2023 (4 months)
Guided customers through software installation and activation, serving as the first point of contact. Maintained high standards of customer communication and routed inquiries to appropriate departments.
Education
Degrees, certifications, and relevant coursework
University of Wisconsin–Milwaukee
Bachelor's Degree, Information Science and Technology
Completed a degree in Information Science and Technology in May 2023.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Website
teklynx.comSalary expectations
Job categories
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