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Nate Fortune

@natefortune

Senior Support Technician at TEKLYNX who built Python tools connecting enterprise systems to AI models and enabling natural-language print management.

United States

Message

What I'm looking for

I’m transitioning into cloud infrastructure and DevOps, building on my hands-on experience with Azure environments, Docker containerization, and Python-based automation tooling.

At TEKLYNX, I handle complex software issues escalated from Tier 1 and Tier 2 support, and provide dedicated support for enterprise software deployments. I also mentor junior support staff and contribute to improvements in escalation workflows.

I designed and built Python tools for an internal MCP server, exposing enterprise systems and workflows to AI models through a standardized interface. I also developed a print integration connecting the server to SENTINEL for AI-triggered print job management through natural-language requests.

I built a formula visualization tool that turns user-defined formulas and inputs into step-by-step flowcharts, which support technicians adopted for internal testing and troubleshooting. I’m also scoping the migration of internal applications from native Azure hosting to Docker containers in an Azure environment.

Experience

Work history, roles, and key accomplishments

Current

Senior Support Technician

Current

TEKLYNX

Apr 2025 - Present (1 year 5 months)

Handle complex and niche software issues escalated from Tier 1 and Tier 2 support, serving as a final escalation point. Provide dedicated support for enterprise-level software deployments and mentor junior support staff.

Troubleshooting Escalation Management Enterprise Support Mentorship Process Improvement

Support Technician

TEKLYNX

May 2023 - Apr 2025 (1 year 11 months)

Diagnosed and resolved software defects, printer connectivity issues, and basic network problems. Performed systematic troubleshooting and documented recurring issues to improve team efficiency.

Troubleshooting Networking Documentation Root Cause Analysis

Support Representative

TEKLYNX

Jan 2023 - May 2023 (4 months)

Guided customers through software installation and activation, serving as the first point of contact. Maintained high standards of customer communication and routed inquiries to appropriate departments.

Customer Support Communication Skills Software Installation Issue Triage