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Fanelwa Booi

@fanelwabooi

Personal Assistant to the CEO at Mossel Bay Boat Adventures, managing 100+ monthly bookings and contributing to 15% more repeat bookings.

South Africa

Message

What I'm looking for

I'm well suited to fully remote or hybrid positions involving reliable administrative support, customer communication, scheduling, documentation, billing support and day-to-day operational coordination.

At Mossel Bay Boat Adventures, I support the CEO with day-to-day administration, customer communication and operational coordination. I manage 100+ monthly bookings, coordinate schedules and staff rosters, and keep booking, invoice and customer records accurate.

Through customer follow-ups and service-focused administration, I contributed to a 15% increase in repeat bookings. Previously, at WNS Global Services (British Gas Campaign), I handled 70–90 daily customer interactions and achieved 75–85% first-contact resolution; at Teleperfomance (Verizon Campaign), I supported customers with billing, payments and account changes.

Experience

Work history, roles, and key accomplishments

Current

Personal Assistant to CEO

Current

Mossel Bay Boat Adventures

Feb 2024 - Present (2 years 8 months)

Provide administrative, customer service and operational support to the CEO of a tourism and hospitality company. Manage 100+ monthly bookings, coordinate schedules, handle customer enquiries, and support financial administration.

Administrative Support Customer Service Booking Management Scheduling Invoicing Payment Tracking CRM Digital Records Communication Skills Problem Solving

Energy Specialist

WNS Global Services

Jan 2021 - Jan 2024 (3 years)

Provided customer service, billing and account administration support within a high-volume UK utilities campaign. Handled 70-90 inbound customer interactions daily, resolved billing and account enquiries, and achieved 75-85% first-contact resolution.

Customer Service Billing Account Management CRM Data Entry Communication Skills Problem Solving KPIs SLA Quality Assurance

Customer Service Specialist

Teleperformance

Apr 2017 - Dec 2020 (3 years 8 months)

Provided customer service, billing administration and account support within a high-volume international telecommunications environment. Managed 70+ customer interactions daily across telephone, email and digital channels.