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Natasha Carvalho

@natashacarvalho

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Operations manager with G2 Secure Staff experience improving team productivity and customer service.

United States

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At G2 Secure Staff, I supervised and trained a team of 20 and generated timelines to help the team achieve targets. I also worked to improve operations and customer service.

I handled over 200 calls per shift, listening to customers, identifying problems, and making recommendations based on my product knowledge.

At Vinwood, I provided food service at events and handled event setup and breakdown. I also looked after event tables, sections, and food stations to support guest satisfaction.

Experience

Work history, roles, and key accomplishments

Waitstaff

Vinwood

Mar 2023 - Oct 2023 (7 months)

Provided food service for events, set up and broke down events, and ensured guest satisfaction.

Customer Service Event Setup Food Service

Dispatcher

G2 Secure Staff

Apr 2022 - Nov 2022 (7 months)

Supervised and trained a team of 20, generated timelines to achieve targets, and handled over 200 calls per shift including customer sign-ups and service cancellations.

Team Leadership Training Customer Service Problem Solving Operations Communication Skills