Looking for a job

grace schulze

@graceschulze

Message

I coordinate casino operations, security response, and high-volume communications.

United States

Message

What I'm looking for

I'm looking for an operations or security-focused role where I can coordinate urgent requests, support safety and service, and use strong communication and incident-response skills.

At Mohegan Sun, I coordinate operational requests across Security, Engineering, Slot Technicians, Cleaning, and Housekeeping to keep casino operations running smoothly.

I monitor phone, radio, and email communications, prioritize urgent incidents, document dispatch activity, and coordinate security and emergency response teams. I also support guests by resolving inquiries and escalating concerns when needed.

Previously, I worked in restaurant operations and security at Mohegan Sun, balancing two full-time roles while supporting customer service, safety, surveillance, and incident response.

Experience

Work history, roles, and key accomplishments

Current

Operations Specialist

Current

Mohegan Sun

Nov 2023 - Present (2 years 10 months)

Served as a central point of contact for operational needs, dispatching requests to security, engineering, and other departments. Monitored high-volume communication channels and prioritized dispatch requests to minimize disruptions.

Dispatch Communication Skills Incident Response Customer Service Multitasking Safety and Security Surveillance Organization

Security Officer

Mohegan Sun

Jan 2023 - Oct 2023 (9 months)

Maintained a visible presence to deter criminal activity and ensure safety. Monitored surveillance equipment, responded to incidents, and enforced company policies.

Surveillance Incident Response Safety and Security Customer Service Communication Skills

Restaurant Associate

Eurest Compass Group

Aug 2021 - Apr 2023 (1 year 8 months)

Handled all aspects of restaurant operations including cooking, cashiering, serving, and Starbucks preparation. Maintained quality and sanitation standards while providing excellent customer service.

Customer Service Food Preparation Cashiering Sanitation Multitasking Teamwork