NG

Open to opportunities

Natanim Getachew

@natanimgetachew

Customer Service Manager and SDR who grows pipelines through CRM-driven lead generation.

What I'm looking for

I’m looking for a fast-paced, international, cross-cultural role where I can use CRM management, lead generation, and customer service to resolve issues, build strong relationships, and consistently meet targets through multi-channel outreach.

I’m a customer-focused Sales Development and Customer Service professional with 8+ years of experience across customer service, SDR, and appointment-setting roles. I’m skilled in CRM management, lead generation, and sales pipeline management, handling high-volume client interactions across phone, email, and chat.

In my most recent role as a BDR / Lead Generation Specialist, I research target companies and key decision-makers using LinkedIn, Apollo, and job boards, then run multi-channel outreach to book qualified appointments for account managers. I keep CRM records accurate for prospect research, outreach activity, and scheduled appointments.

I’ve also managed client relations and coached teams at Trident Travel Agency, resolving inquiries efficiently and improving performance through targeted training and new customer service protocols. I enjoy fast-paced, international, cross-cultural environments where I can build strong relationships, solve problems, and consistently meet targets.

Experience

Work history, roles, and key accomplishments

MA

Current

BDR / Lead Generation Specialist

Current

Minerva Digital AB

Jan 2026 - Present (6 months)

Researches target companies and decision-makers, performs multi-channel outreach, and books qualified appointments for account managers. Maintains accurate CRM records of prospect research, outreach activity, and scheduled appointments.

Lead Generation Prospect Research LinkedIn Apollo Outbound Outreach Appointment Setting CRM Management Sales Pipeline Management

PS

Appointment Setter / SDR

Prime Software

Jan 2024 - Jan 2026 (2 years)

Identifies and researches potential leads and conducts outbound calls to introduce software products and services to decision-makers. Updates CRM lead records throughout the sales pipeline and meets/exceeds lead generation targets.

SDR Lead Generation Prospect Research Apollo Outbound Calling CRM Management Sales Pipeline

PS

Online English Teacher

Private Students

Jan 2022 - Jan 2025 (3 years)

Delivers online English instruction to students aged 6–12 and designs interactive, individualized lesson plans. Manages scheduling and student engagement across multiple time zones.

Online English Instruction Lesson Planning Scheduling Cross Cultural Communication

TA

Customer Service Rep/Manager

Trident Travel Agency

Jan 2017 - Jan 2024 (7 years)

Manages client relations across phone, email, and chat, resolving inquiries and maintaining customer satisfaction. Leads and coaches a customer service team, improves efficiency through training, and develops customer service protocols while logging and following up on interactions in the company CRM.

Customer Service Issue Resolution Phone Support Email Support Live Chat Team Leadership Coaching Training

Education

Degrees, certifications, and relevant coursework

UU

Unity University

Bachelor's Degree, Marketing Management

Earned a bachelor's degree in Marketing Management at Unity University, covering principles of marketing, consumer behavior, sales management, and business communication.

Tech stack

Software and tools used professionally

Apollo

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