Natalie Shepherd
@natalieshepherd
Customer service professional focused on problem-solving, inventory accuracy, and fast-paced customer support.
United StatesWhat I'm looking for
I’m a people-oriented, dependable customer service professional with years of experience helping customers and resolving issues in fast-paced environments. In my roles, I’ve provided introductory information to prospective and new customers, followed up by phone or email, and worked with a team to find appropriate solutions to problems.
I also bring strong operational support through inventory and fulfillment work—receiving shipments, maintaining inventory databases with product codes, and ensuring stored inventory meets company standards. I’m currently pursuing a customer service role to improve my current abilities, while continuing to deliver quality service through clear communication, order entry, and careful attention to stocking and packaging.
Experience
Work history, roles, and key accomplishments
Product Sampler
Advantage Solutions
Dec 2023 - Present (2 years 6 months)
Used sample and full-size products in everyday settings to assess quality and provide product information to customers. Supported sales by recommending items to customers to try.
Inventory Associate
WIS International
Aug 2022 - Apr 2023 (8 months)
Received and unpacked incoming merchandise shipments and maintained a database of inventory items, including product codes and details. Monitored stored inventory and removed items that did not meet company standards.
Clicklist Associate
Kroger
Jul 2021 - Jan 2022 (6 months)
Scanned groceries and packaged orders according to store standards while following food safety guidelines for perishable items. Informed customers of available discounts and offers.
Customer Service Representative
Satellite Solutions
Jul 2017 - Nov 2020 (3 years 4 months)
Provided introductory information to prospective and new customers and followed up by phone or email to confirm satisfaction. Coordinated with the customer service team and other departments to resolve customer issues.
Education
Degrees, certifications, and relevant coursework
Grad Solutions (Mesa, AZ)
High school diploma or GED
2020 - 2023
Completed a program toward a high school diploma or GED at Grad Solutions in Mesa, AZ from August 2020 to July 2023.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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