Loading...
Loading...
Himalayas
About usHimalayas PlusCommunityTech stackEmployee benefitsTerms and conditionsPrivacy policyContact usFor job seekers
Create your profileBrowse remote jobsDiscover remote companiesJob description keyword finderRemote work adviceCareer guidesJob application trackerAI resume builderResume examples and templatesAI cover letter generatorCover letter examplesAI headshot generatorAI interview prepInterview questions and answersAI interview answer generatorAI career coachFree resume builderResume summary generatorResume bullet points generatorResume skills section generator© 2025 Himalayas. All rights reserved. Built with Untitled UI. Logos provided by Logo.dev. Voice powered by Elevenlabs Grants
Join the remote work revolution
Join over 100,000 job seekers who get tailored alerts and access to top recruiters.
@nataliematthews
Technical Support Specialist with a passion for innovation and problem-solving.
As a dedicated and results-driven IT professional, I leverage my expertise in technical support, training, and mentoring to drive innovation and collaboration. With a strong background in troubleshooting and problem-solving, I excel in fast-paced environments, delivering effective solutions and ensuring seamless communication.
Throughout my career, I have honed my skills in asset management, technical support, and issue resolution, with a focus on providing exceptional customer service. I am well-versed in Microsoft 365 Suite, Service Now, and RACF, and have a proven track record of successfully implementing IT policies, procedures, and guidelines.
I am a strong believer in the importance of continuous learning and professional development, with a passion for staying up-to-date with the latest technologies and trends. I thrive in team-oriented environments, where collaboration and information gathering are key to driving success.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Work history, roles, and key accomplishments
San Bernardino County
Apr 2023 - Present (2 years 7 months)
Trained and mentored team members on new technologies, troubleshooting techniques, and best practices, enhancing their technical skills and fostering collaboration. Managed communication between the County's central data processing unit, external suppliers, and advisors.
American Solar Advantage
Aug 2022 - Aug 2023 (11 months)
Provided timely and efficient technical support, resolving hardware and software issues to ensure optimal system functionality. Conducted system upgrades and installations, including operating systems, applications, and security patches.
Degrees, certifications, and relevant coursework
Associates of Science, Cybersecurity
2019 - 2022
Associates of Science, Information Technology Systems
2019 - 2022
Software and tools used professionally
You can contact Natalie and 90k+ other talented remote workers on Himalayas.
Message NatalieEduardo Lainez
EUX Engineer I, Blue Mantis
Taharra W.
System Administrator, 24G
Jordan Jones
Technical Support Tier 2, REACH: Digital Signage
Shanti Rokka
IT Support Engineer, Southern California Edison
Thomas Berger
Bachelor of Science in Computer Information Technology, California State University
Kenny Law
IT Support Specialist, Piedmont Access To Health Services
Lafayette Dolo
Help Desk Technician, AiRcare Health
Lee Mcnutt
Customer Service Associate, Little Caesars Pizza
Kaliyah Jordan
Technical Support Representative, Asurion
KC Canty
Customer Service Representative, TTEC