NMNatalie Matta
@nataliematta
Communication professional specializing in strategic, clear, customer-focused messaging.
United StatesWhat I'm looking for
I am a communication professional with hands-on customer service and management experience across retail, hospitality, and transportation industries. I bring a practical approach to crafting clear messages and supporting teams to achieve measurable results.
During my time as a Management Trainee at Enterprise Rent-A-Car, I handled customer communications, created rental contracts, managed branch opening/closing procedures, generated sales, and supported staff and leadership—experience that sharpened my operational and interpersonal skills.
I have broad experience in frontline roles including sales associate, host, cashier, and driver, which built my strengths in empathy, active listening, problem solving, and adaptability. I also pursue communication studies up to the master’s and doctoral coursework level, deepening my strategic thinking and crisis communication knowledge.
I am passionate about creating and presenting strategies that ensure messages are clear, objective, and effective. Outside work, I enjoy music, writing, and creative pursuits that inform my empathetic, audience-focused communication style.
Experience
Work history, roles, and key accomplishments
ERManagement Trainee
Enterprise Rent-A-Car
Aug 2022 - Nov 2023 (1 year 3 months)
Managed daily branch operations including opening/closing, customer check-ins, rental contract creation, and phone/email customer service; contributed to sales generation and staff training over a 15-month period.
LYProvided passenger transportation across multiple cities, maintained safety protocols, and delivered reliable customer service over a five-year period.
Sales and Floor Associate
Skechers
Aug 2020 - Feb 2021 (6 months)
Operated cash register, supported COVID safety procedures (head counts, sanitizing), replenished sales floor, and assisted customers with sizing, promotions, and purchases.
Sales Associate
Home Goods
Feb 2020 - Jul 2020 (5 months)
Provided customer service for furniture and home goods, managed cash register duties, maintained store cleanliness, and organized aisles while supporting COVID sanitization efforts.
Fulfilled online grocery orders by organizing baskets, creating and scanning order tickets, and loading customer orders to vehicles to ensure timely curbside pickup.
Maintained apparel displays, folded and restocked clothing, managed dressing rooms, and performed daily sanitization and store upkeep to support sales floor readiness.
Cashier / Smoothie Maker
Juice Crafters
May 2017 - Jun 2017 (1 month)
Prepared smoothies, operated the cash register, maintained daily cleaning routines, and assisted managers with operational tasks.
Seasonal Sales Associate
Wet Seal
Nov 2016 - Nov 2016 (0 months)
Supported seasonal retail operations by assisting customers, suggesting outfits, and performing register and merchandising duties during peak period.
Sales Associate
Gymboree
Nov 2016 - Nov 2016 (0 months)
Handled register transactions, restocked merchandise, supported Black Friday events, and maintained store cleanliness and stockroom organization.
Floor and Concessions Associate
Galaxy Theatre
Mar 2016 - Sep 2016 (6 months)
Operated front concession stand, maintained theater cleanliness, and checked tickets to ensure guest experience and venue readiness.
Store Associate
Family Dollar
Sep 2015 - Oct 2015 (1 month)
Stocked merchandise, operated cash register, performed daily sanitization and store maintenance to support retail operations.
Sales Floor Associate
Gymboree
Mar 2015 - Sep 2015 (6 months)
Worked register, replenished merchandise, supported Black Friday, and maintained sales floor and stockroom organization.
Seasonal Sales Associate
Charlotte Russe
Nov 2013 - Jan 2014 (2 months)
Conducted folding, dressing room oversight, tagging, and shoe restocking to support seasonal retail demand.
WEFast Food Cashier
Wendy's
May 2013 - Jun 2013 (1 month)
Worked drive-thru and cashier duties, stocked supplies, and maintained daily sanitization to support restaurant service during shift.
Education
Degrees, certifications, and relevant coursework
NUNational University
Master of Arts, Strategic Communication
Master of Arts in Strategic Communication from National University in San Diego, CA.
CFCalifornia State University, Fresno
Bachelor of Arts, Communication
Bachelor of Arts in Communication from California State University, Fresno.
Redwood High School
High School Diploma, Secondary Education
High school diploma from Redwood High School in Visalia, CA.
Availability
Location
United StatesAuthorized to work in
Job categories
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