I'm looking to keep my brain stimulated and find a stable job that I can work at for years. I want to make use of my creative talents as well as my ability to express knowledge in easy to understand ways.
NFLooking for a job
Natalie Fontaine
@nataliefontaine
I'm a Customer Service expert that is based in Canada, ready to help lead your team with knowledge.
CanadaWhat I'm looking for
I have 10 years of customer service experiences, working as a Lead and as a Support Material Expert. My skills range from food service to call centers to case handling and I've done training for agents in between as well. Need art or video editing? I've got you there as well. With creativity and customer experience, I'll bring a wide variety of knowledge and skill.
Experience
Work history, roles, and key accomplishments
SSCurrent
I joined Sutherland Global as a Customer Support agent before I was laterally promoted to Support Material Expert(SME) in 2023 for the Clipboard Health program. I created multiple documents and guides for the support agents and worked with our Team Leads to educate and train agents to satisfy company QA guidelines.
CTHardware Associate
Canadian Tire
Apr 2022 - Nov 2022 (7 months)
Handled customer concerns and questions, offered support and product recommendations, assisted with stocking shelves, delegated tasks to coworkers, managed department alone most days.
Education
Degrees, certifications, and relevant coursework
Natalie hasn't added their education
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Browse remote talentTech stack
Software and tools used professionally
Availability
Looking for a job
Location
CanadaAuthorized to work in
United StatesSalary expectations
35k-50k CAD
Job categories
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