Natalia Łukowczyk
@nataliaukowczyk
I support customers by resolving device, order, and service issues with empathy and precision.
GreeceWhat I'm looking for
I'm currently supporting customers on a leading global technology brand project at Teleperformance Polska in Athens, troubleshooting devices through video calls, performing diagnostics, and managing orders, complaints, and escalations.
Previously, I delivered after-sales service for the same type of technology project and worked as a Medical Receptionist at Provincial Specialist Hospital no. 2, where I protected sensitive patient information, scheduled appointments, and helped patients access appropriate care. My background in psychology, medical caregiving, and customer-facing work has strengthened my active listening, communication, and problem-solving approach.
Experience
Work history, roles, and key accomplishments
Customer Support
Teleperformance Polska
Feb 2025 - Present (1 year 6 months)
Assist customers with troubleshooting and device maintenance via video calls. Perform diagnostics, handle orders and complaints, and escalate complex issues.
After-Sales Customer Service
Teleperformance Polska
Jul 2024 - Dec 2024 (5 months)
Handled incoming calls, entered data, provided product information, and processed complaints and returns. Maintained positive customer relationships and improved service quality.
Medical Receptionist
Provincial Specialist Hospital no.2
May 2022 - Jul 2024 (2 years 2 months)
Answered incoming calls, scheduled appointments, and maintained patient confidentiality. Welcomed patients and helped them access appropriate services.
Mail Carrier
Poczta Polska S.A
Sep 2019 - May 2022 (2 years 8 months)
Sorted shipments, prepared necessary documentation, and settled all shipments. Maintained accurate work logs and ensured customer satisfaction during deliveries.
Education
Degrees, certifications, and relevant coursework
GWSH Katowice
Master's Degree, Psychology
2022 -
Pursuing a Uniform Master's Degree in Psychology.
CKZiU Woj. Śląskiego w Rybniku
Medical Profession, Medical Caregiver
2020 - 2022
Completed medical profession training as a Medical Caregiver.
CKZiU Woj. Śląskiego w Rybniku
Course, Medical Registrar
2021 - 2022
Completed a course as a Medical Registrar.
V LO z OI im. Jerzego Kukuczki
Secondary Education, Medical Profile
2016 - 2019
Completed secondary education with a medical profile.
Tech stack
Software and tools used professionally
Availability
Location
GreeceAuthorized to work in
Job categories
Skills
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