Open to opportunities

Natalia Nieves

@natalianieves

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Experienced hospitality professional delivering exceptional guest experiences and team leadership.

United States

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What I'm looking for

I seek a guest-facing hospitality role where I can deliver high-quality service, mentor team members, drive sales through upselling, and grow within a customer-focused organization.

I am an experienced hospitality professional with over 10 years of delivering exceptional guest experiences, upselling to boost revenue, and training new team members. I bring calm adaptability in fast-paced environments, strong communication, and a detail-oriented approach to guest service and operations.

My background includes roles at major theme-park resorts and hotels where I handled guest-facing sales, VIP check-ins, photo services, and merchandise operations, and used tools such as Galaxy, Teams, SharePoint, Excel, and desktop reservation systems to streamline processes and resolve issues.

Experience

Work history, roles, and key accomplishments

Current

Vacation Planner

Current

Universal Destinations and Experiences

Jan 2021 - Present (5 years)

Delivered exemplary guest-facing sales service at Universal Hotels and parks, boosting park sales through upselling and personalized guest packages while coordinating with Park Services and Hotels to resolve inquiries efficiently.

Guest Service Upselling Customer Support Teams SharePoint Excel Ticketing Systems

VIP Experience Host

Universal Destinations and Experiences

Aug 2024 - Dec 2024 (4 months)

Facilitated check-in and managed VIP and private tours during peak season, resolved ticketing issues using Galaxy and sales techniques, and assisted tour guides to ensure high-profile guest satisfaction.

VIP Galaxy Tour Support