Natalia Nieves
@natalianieves
Experienced hospitality professional delivering exceptional guest experiences and team leadership.
What I'm looking for
I am an experienced hospitality professional with over 10 years of delivering exceptional guest experiences, upselling to boost revenue, and training new team members. I bring calm adaptability in fast-paced environments, strong communication, and a detail-oriented approach to guest service and operations.
My background includes roles at major theme-park resorts and hotels where I handled guest-facing sales, VIP check-ins, photo services, and merchandise operations, and used tools such as Galaxy, Teams, SharePoint, Excel, and desktop reservation systems to streamline processes and resolve issues.
Experience
Work history, roles, and key accomplishments
Vacation Planner
Universal Destinations and Experiences
Jan 2021 - Present (5 years)
Delivered exemplary guest-facing sales service at Universal Hotels and parks, boosting park sales through upselling and personalized guest packages while coordinating with Park Services and Hotels to resolve inquiries efficiently.
VIP Experience Host
Universal Destinations and Experiences
Aug 2024 - Dec 2024 (4 months)
Facilitated check-in and managed VIP and private tours during peak season, resolved ticketing issues using Galaxy and sales techniques, and assisted tour guides to ensure high-profile guest satisfaction.
Education
Degrees, certifications, and relevant coursework
Valencia College
Hospitality and Tourism Management
2021 -
Pursuing studies in Hospitality and Tourism Management at Valencia College beginning in 2021.
Cecil College
General Studies
2013 - 2015
Completed General Studies coursework at Cecil College from 2013 to 2015.
North East High School
Academic Diploma, Secondary Education
2013 - 2013
Earned an academic diploma from North East High School in 2013.
Availability
Location
Authorized to work in
Job categories
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