Open to opportunities

Danielle Garcia

@daniellegarcia1

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Experienced customer service professional with a passion for guest satisfaction.

United States

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What I'm looking for

I am looking for a role that values guest satisfaction and teamwork, where I can continue to grow and contribute my skills.

I am a self-motivated professional with over 12 years of experience in customer service, hospitality, and the theme park industry. My journey has equipped me with the skills to thrive in high-volume, fast-paced environments, where I excel at building rapport with customers and ensuring their needs are met. Currently, I work as a Bartender at Player 1 Video Game Bar, where I welcome guests and provide thorough explanations of our offerings, ensuring a memorable experience.

Previously, I served as a Server/Bartender at Sickies Garage, where I maintained a clean work area and provided excellent customer service while being knowledgeable about menu items and specials. My experience as a Seasonal VIP/RIP Tour Guide at Universal Orlando Resort allowed me to enhance my guest service skills further, as I helped guests navigate the resort and attractions, ensuring their visit was enjoyable and seamless. I also operated attractions at Walt Disney World Resort, where I prioritized safety and guest communication.

Experience

Work history, roles, and key accomplishments

Current

Bartender

Current

Player 1 Video Game Bar

Feb 2024 - Present (1 year 5 months)

Responsible for welcoming guests, explaining game/rental procedures, and verifying age for alcoholic beverages. Managed cash/credit transactions using a POS system and maintained knowledge of food and drink selections.

Customer Service Inventory Management Communication Problem Solving Teamwork Time Management

Server/Bartender

Sickies Garage

Jan 2023 - Present (2 years 6 months)

Provided excellent customer service by serving food and beverages, maintaining a clean work area, and possessing extensive menu knowledge. Handled cash and credit card transactions while adhering to food safety and responsible alcohol serving procedures.

Customer Service Food Safety Bartending Teamwork Communication Time Management Problem Solving Inventory Management

Attractions Operations

Walt Disney World Resort

Jun 2014 - Present (11 years 1 month)

Safely and efficiently operated ride vehicles to maintain proper guest flow and provided quality guest service by communicating attraction delays and facilitating evacuation procedures. Monitored technical elements of rides and ensured proper safety procedures were followed.

Attractions Operations Safety Procedures Guest Service Monitoring Communication Teamwork Problem Solving Attention To Detail Time Management

Seasonal VIP/RIP Tour Guide

Universal Orlando Resort

Aug 2013 - Present (11 years 11 months)

Helped guests enjoy their stay and VIP/RIP Tours by setting expectations, troubleshooting issues, and resolving guest situations. Conducted resort-wide tours, providing exemplary guest service while maintaining a positive atmosphere.