Open to opportunities

Andrea Canaan

@andreacanaan

Message

I build CRM, automation, and operating systems that improve customer outcomes.

Spain

Message

What I'm looking for

I'm looking for an environment where operations are treated as a strategic function, the problem is clear but the path isn't, and I can build scalable CRM, automation, data, and cross-functional operating systems.

At EAE Business School in Barcelona, I lead CRM operations and automation strategy, delivering €800K in annual revenue impact while reducing operational costs and manual workload by 37%. I built Dynamics 365 optimisations that increased enrollment conversion from 68% to 80% and developed AI-powered agents for outreach, coaching, and student support.

Previously, I led regional strategy and operations at Uber Eats across LATAM, where I deployed a predictive courier demand model that reached 97% production-time accuracy and improved CSAT by 3pp. My work at Uber also included scaling facilities operations, managing a $15M annual budget, and coordinating support operations across 16 hubs in 13 cities.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager

Current

EAE Business School

Mar 2023 - Present (3 years 5 months)

Acted as strategic partner to senior leadership, designing and running the operating rhythm across Customer Operations, translating data into executive-ready recommendations and owning the Power BI infrastructure behind annual forecasting, KPI prioritisation, and resource allocation. Delivered €800K in annual revenue impact by owning the end-to-end candidate lifecycle across acquisition, onboardin

Power BI Dynamics 365 Power Automate AI Agents CRM KPIs Process Design Automation Cross functional Leadership Data Analysis

Regional Strategy & Operations Manager

UberEats

Apr 2022 - Nov 2022 (7 months)

Led regional operational initiatives across LATAM to close merchant and customer experience gaps, partnering with Product, Data, and Support teams to redesign core processes and scale best practices across markets. Built and deployed a predictive courier demand model that improved production time accuracy to 97%, reducing cancellations and directly improving delivery reliability and merchant satis

Operations Strategy Data Analysis predictive modeling Process Design Cross functional Leadership

Facilities Manager

Uber

May 2019 - Apr 2022 (2 years 11 months)

Designed the organisational structure for a 90+ person facilities operation from scratch, defining job descriptions, reporting hierarchies, and service coverage models to support Uber LATAM's headquarters relocation from 1,200 m² to 14,000 m², delivering the launch on time with 98% SLA compliance across all services from day one. Owned the $15M annual operating budget, including resource planning,

Facilities Management Budget Management Vendor Management SLA Performance Management Organizational Design

Office Manager

Uber

Feb 2018 - May 2019 (1 year 3 months)

Managed operations across 16 support hubs in 13 cities, designing scalable processes and coordination models to maintain consistent service standards during a period of rapid business expansion.

Operations Management Process Design Coordination Scalability

Customer Support Associate

Uber

May 2017 - Jan 2018 (8 months)

Delivered face-to-face and digital support to Uber drivers, resolving complex cases and escalations while consistently meeting service quality and resolution targets — building the foundation in customer empathy and operational pain-point detection that has shaped my approach ever since.

Customer Support Problem Solving Escalation Management

Operations Manager

Faly Music

May 2016 - May 2017 (1 year)

Led customer-facing operations across retail and e-commerce channels, implementing KPI frameworks to monitor service quality and redesigning onboarding and training processes to increase early retention and improve customer interactions.

Operations Management KPIs Process Design Training Customer Experience