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Natalia Escobar

@nataliaescobar1

Administrative & Operations Support Coordinator at Secretaría de Educación del Distrito, managing institutional schedules and records.

Colombia

Message

At Secretaría de Educación del Distrito, I coordinate institutional schedules, track pending tasks, and support day-to-day administrative operations while ensuring deadlines are met.

I draft executive reports, official minutes, tracking documents, and formal institutional responses. I also maintain and secure digital records and databases in official information systems.

At Jurisdicción Especial para la Paz (JEP), I organized, classified, and audited confidential archives and databases under strict legal-reserve and data-protection standards.

In bilingual support work, I handled customer and administrative inquiries in English and Spanish, tracked requests using CRM tools, and managed documentation in a remote environment. I hold a Bachelor’s Degree in History from Pontificia Universidad Javeriana.

Experience

Work history, roles, and key accomplishments

Current

Administrative & Operations Support Coordinator

Current

Secretaría de Educación del Distrito

Oct 2025 - Present (1 year)

Managed day-to-day administrative operations, coordinating institutional schedules and ensuring compliance with timelines. Drafted executive reports, official minutes, and formal responses while maintaining secure digital records.

Calendar Management Scheduling Report Writing Document Management Data Entry Google Workspace Microsoft Office Confidentiality

Data Analysis & Document Management Support Professional

Jurisdicción Especial para la Paz (JEP)

Organized, classified, and audited confidential document archives and institutional databases under strict legal reserve standards. Streamlined informational workflows to accelerate report delivery and administrative reviews.

Data Analysis Document Management Audit Database Management Confidentiality Workflow Optimization

Bilingual Support Specialist

Global Customer Operations & Support Sector

Delivered omni-channel customer and administrative support in English and Spanish, meeting quality and timeliness metrics. Logged and tracked operational requests using CRM tools and collaborative databases.

Customer Support CRM Omnichannel Communication English Spanish Data Entry Escalation Management

Education

Degrees, certifications, and relevant coursework

Pontificia Universidad Javeriana

Bachelor's Degree, History

Bachelor's Degree in History with certified English proficiency at B2/C1 level, emphasizing qualitative analysis, information synthesis, and document management.