Looking for a job

Natalia Dokuchaeva

@nataliadokuchaeva

Administrator at The Exact Match, coordinating vehicle searches and keeping client deals, documents, and follow-ups on track.

Vietnam

Message

What I'm looking for

I’m open to remote roles and available to work US business hours.

At The Exact Match, I support the founder of a US-based vehicle search and acquisition concierge service. I coordinate communication among clients, dealer partners, and transport providers, and keep client and deal records current in the CRM.

I prepare vehicle reports, comparisons, and invoices, and manage email, calendar, and client follow-ups. This helps keep each active search organized through the purchase process.

At Lux Travel Hacks, I supported the lead salesperson with client communication, proposals, appointments, and sales administration. At Ngoc Hien Pearl Farm, I assisted international customers in choosing pearl jewelry and explained products in Russian, English, and Vietnamese.

Previously, as Front Office Manager at The LightHouse Hostel, I supervised staff, managed accommodation listings and rates, and handled daily cash reconciliation and financial reports. My hospitality experience also includes guest check-in, reservations, and cashiering at Seneshal Boutique Hotel.

Experience

Work history, roles, and key accomplishments

Current

Administrator

Current

The Exact Match

Apr 2026 - Present (6 months)

Provide administrative support to the founder of a US-based vehicle search and acquisition concierge service. Manage client intake, coordinate communication, maintain CRM records, and prepare client-facing documents.

CRM Email Management Calendar Management Client Communication Documentation Preparation Invoicing Scheduling

Sales Assistant

Lux Travel Hacks

Dec 2025 - Mar 2026 (3 months)

Supported the lead salesperson with client communication and sales administration. Drafted emails, follow-ups, and proposals, and scheduled client appointments.

Sales Support Client Communication Email Drafting Scheduling CRM

Sales Assistant (Part-Time)

Lux Travel Hacks

Dec 2025 - Mar 2026 (3 months)

Supported the lead salesperson with client communication and sales administration. Drafted emails, follow-ups, and proposals, and scheduled client appointments.

Sales Support Client Communication Email Drafting Scheduling CRM

Sales Associate

Ngoc Hien Pearl Farm

Oct 2025 - Mar 2026 (5 months)

Assisted international customers in selecting high-value pearl jewelry with personalized recommendations. Communicated in English, Russian, and Vietnamese to explain products, pricing, and care.

Sales Customer Service Multilingual Communication Product Knowledge

Front Office Manager

The LightHouse Hostel

Dec 2022 - Sep 2025 (2 years 9 months)

Managed daily front desk operations for a high-volume hostel serving international travelers. Supervised staff, managed OTA channels, handled guest complaints, and managed cashier float and financial reports.

Front Office Operations Staff Supervision Training OTA Management Booking.Com Agoda Airbnb Hostelworld Cash Handling Conflict Resolution

Front Office Attendant

Seneshal Boutique Hotel

Apr 2020 - May 2021 (1 year 1 month)

Managed guest check-in, check-out, and cashiering at a boutique hotel. Handled reservations, changes, and cancellations by phone and email, and provided guests with pricing and local area information.

Frontdesk Communication Skills Front Desk Operations Reservations Cashiering Customer Service