Looking for a job

Tran Ngan

@tranngan2

Sales & Reservation Executive at PEARL RIVER HAI PHONG HOTEL, managing client relationships, custom quotes, and hotel contracts.

Vietnam

Message

What I'm looking for

I'm eager to expand my expertise into travel operations and help travelers plan seamless international itineraries.

At PEARL RIVER HAI PHONG HOTEL, I find new clients and maintain relationships across corporate, travel, and event sectors. I prepare custom quotes, present hotel facilities, and manage contracts and payments.

At THE BROADMOOR RESORT, I worked as a Concierge and Front Desk Agent, handling check-ins, room assignments, and billing. I also curated dining and entertainment itineraries for guests and responded to complaints and special requests.

At DISCOVA COMPANY, I managed reservations for international clients traveling to Japan, covering accommodation, transport, and activities. I coordinated logistics with agents, suppliers, and internal teams, and I'm eager to expand my expertise in travel operations and help travelers plan seamless international itineraries.

Experience

Work history, roles, and key accomplishments

Current

Sales & Reservation Executive

Current

Pearl River Hai Phong Hotel

Sep 2026 - Present (2 months)

Find new clients via cold calls, emails, networking, and face-to-face visits. Maintain active relationships across corporate, travel, and event sectors to boost retention.

Cold Calling Email Marketing Networking Customer Relationship Management Contract Management Payment Processing Cross functional Coordination

Concierge and Front Desk Agent

The Broadmoor Resort

Jun 2025 - Jun 2026 (1 year)

Managed check-ins/outs, room assignments, and maintaining a 100% accuracy rate in financial billing. Curated personalized itineraries for high-end guests and resolved complaints following 5-star standards.

Front Desk Operations Lodging Management Guest Relations itinerary planning Complaint Resolution Finance and Billing

Reservation Executive

Discova Company

Mar 2023 - Jun 2025 (2 years 3 months)

Managed and processed high-volume reservations including accommodations, transport and activities for international clients traveling to Japan. Coordinated effectively with agents, suppliers, and internal teams.

Reservation Management Travel Logistics Supplier Coordination Client Communication SOP Compliance

Education

Degrees, certifications, and relevant coursework

Hanoi University

Bachelor's Degree, Tourism and Hospitality Management

Grade: 3.23

Bachelor's Degree in Tourism and Hospitality Management with a GPA of 3.23. Coursework included Hospitality Management, Food & Beverage Management, Travel Management, Service Marketing, and Accounting in Tourism and Hospitality.