At Le Viet Anh Travel Agency, I assisted Vietnamese clients based in the Czech Republic with invitation-letter applications and documentation for travel and relocation in Europe. I translated requirements into clear steps for clients navigating unfamiliar bureaucracy or languages.
I also designed and coordinated private tours across Europe for groups of up to 10 travelers. I worked with hotels, transportation providers, and travel partners to confirm bookings and resolve scheduling conflicts.
At Jamy Beauty Studio, I directed daily operations, including scheduling, client records, and administrative workflows. I also managed inventory and coordinated social media marketing efforts.
At Hotel Kings Court Prague, I handled reservation changes and guest correspondence, and coordinated with other teams to resolve service concerns. My background also includes front-office support at Hotel Drei Könige Luzern, along with studies in business administration, global management and economics, and tourism and hotel management.
