Open to opportunities

Dolapo Busari

@dolapobusari

Message

E‑commerce and technical support specialist focused on customer success and store performance.

United States

Message

What I'm looking for

I seek a remote role where I can manage Shopify stores, provide technical and chat support, run data‑driven marketing, and help improve customer experience and operations.

I am an E‑commerce and Technical Support Specialist with hands‑on experience building and managing Shopify stores, providing chat and web support, and coordinating suppliers and fulfillment partners. I focus on resolving account, login, order, and technical issues quickly to maintain high customer satisfaction.

I run digital marketing campaigns across TikTok, Instagram, and Pinterest, monitor analytics to improve CTR, and implement systems like Judge.me to boost reviews and trust. I document recurring technical issues and create knowledge to speed up responses and reduce friction.

I bring a customer‑first mindset, strong communication, problem‑solving, and the ability to multitask under pressure while learning new tools and processes quickly to support business growth.

Experience

Work history, roles, and key accomplishments

Current

AI Customer Support Specialist

Current

Freelance / Contract

Jan 2023 - Present (3 years 3 months)

Designed and implemented AI-powered customer support systems for SaaS and e-commerce clients, reducing average response time by 40% and improving ticket resolution efficiency through automation.

Conversational AI Prompt Engineering Zendesk HubSpot Workflow Automation CRM Integration

E-Commerce & TechnicalSupport Spec

Pawlico

Dec 2024 - Dec 2025 (1 year)

Built and managed a 50+ product Shopify store and optimized product categories; provided chat, web, and account recovery support resolving login, order, and technical issues to improve customer satisfaction. Ran TikTok/Instagram/Pinterest marketing campaigns, monitored analytics to improve CTR, and coordinated with suppliers and fulfillment partners to resolve delivery and system issues.

Shopify Account Recovery Chat Support Technical Troubleshooting Instagram Pinterest Analytics Customer Support Customer Service Live Chat Support

AI Operations Specialist

Tech Solutions Inc.

Jan 2021 - Dec 2023 (2 years 11 months)

Managed SaaS customer accounts and developed AI-assisted ticket routing and support documentation, increasing customer satisfaction scores by 25% through targeted automation and onboarding.

Zendesk HubSpot Knowledge Base Customer Satisfaction Process Optimization

Customer Support Representative

Remote SaaS & E-commerce Support

Jan 2020 - Dec 2021 (1 year 11 months)

Provided email, chat, and ticket support for Shopify businesses, resolving billing and account issues while maintaining detailed CRM records and consistently high satisfaction ratings.

Shopify Support Email Support CRM Management Ticketing Systems Customer Empathy Case Documentation Account Management