Open to opportunities

Dolapo Busari

@dolapobusari

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E‑commerce and technical support specialist focused on customer success and store performance.

Nigeria

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What I'm looking for

I seek a remote role where I can manage Shopify stores, provide technical and chat support, run data‑driven marketing, and help improve customer experience and operations.

I am an E‑commerce and Technical Support Specialist with hands‑on experience building and managing Shopify stores, providing chat and web support, and coordinating suppliers and fulfillment partners. I focus on resolving account, login, order, and technical issues quickly to maintain high customer satisfaction.

I run digital marketing campaigns across TikTok, Instagram, and Pinterest, monitor analytics to improve CTR, and implement systems like Judge.me to boost reviews and trust. I document recurring technical issues and create knowledge to speed up responses and reduce friction.

I bring a customer‑first mindset, strong communication, problem‑solving, and the ability to multitask under pressure while learning new tools and processes quickly to support business growth.

Experience

Work history, roles, and key accomplishments

E-Commerce & TechnicalSupport Spec

Pawlico

Dec 2024 - Dec 2025 (1 year)

Built and managed a 50+ product Shopify store and optimized product categories; provided chat, web, and account recovery support resolving login, order, and technical issues to improve customer satisfaction. Ran TikTok/Instagram/Pinterest marketing campaigns, monitored analytics to improve CTR, and coordinated with suppliers and fulfillment partners to resolve delivery and system issues.