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Natalia Akutah

@nataliaakutah

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Dedicated virtual assistant with expertise in customer care and organization.

Kenya

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What I'm looking for

I am looking for a role that values organization and communication, where I can support teams and contribute to project success.

Hi, I’m Natalia Adudah—a dedicated and detail-oriented Virtual Assistant and Customer Care Representative with 2 years of hands-on experience supporting businesses and their customers. I specialize in handling client communication, managing schedules, and helping busy professionals stay organized. My work ethic is grounded in reliability, strong communication, and a deep respect for professionalism and confidentiality.

Throughout my career, I have successfully managed multiple tasks across various roles, from overseeing daily office duties to handling content planning and production timelines. I have a proven track record in customer support, ensuring client requests are addressed efficiently while maintaining a professional demeanor. My experience in data entry and research has equipped me with the skills to analyze information effectively, supporting decision-making and project development.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant & Customer Care Representative

Current

Natalia Adudah

Provided dedicated and detail-oriented virtual assistance and customer care support. Specialized in handling client communication, managing schedules, and helping busy professionals stay organized.

Virtual Assistance Customer Care Client Communication Scheduling Organizational Skills

Data Manager

Oracom Group

Handled content planning, campaign scheduling, and production timelines. Conducted in-depth research and analyzed information for digital marketing strategies and content planning.

Content Planning Data Analysis Digital Marketing Research

Office Assistant

Top Strategies Consultants Ltd.

Managed daily office duties, errands, and supported field assignments and documentation tasks. Handled client calls, supported visitors, and ensured client requests were responded to efficiently.

Task Management Data Entry Customer Support File Organization Time Management

Production Assistant

Cape Media (TV47)

Promoted shows online and engaged with audience feedback to help grow viewership. Assisted in producing TV shows, including scriptwriting, filming, editing, and designing promotional materials.

Social Media Management Content Creation Video Editing Graphic Design

Education

Degrees, certifications, and relevant coursework

Multimedia University of Kenya

Bachelor of Arts, Journalism and Strategic PR

Grade: Second Class Upper

Completed a Bachelor of Arts in Journalism and Strategic PR, achieving a Second Class Upper classification. The program focused on developing skills in journalism and strategic public relations.