Natalee Hernandez

I’m a Financial Aid Coordinator focused on helping students stay enrolled by combining strict compliance with clear, compassionate support. I manage a financial aid portfolio of 500+ students while ensuring full federal compliance with FAFSA, VA, and FERPA on tight deadlines.

In my role, I process 20+ new applicants weekly with high accuracy across Anthology (CampusNexus) and WebClient systems. I also deliver 100+ FAFSA Professional Judgments on deadline, which prevents aid disruption and reduces enrollment delays.

I’m especially proud of results that improve both outcomes and operations. I reduced outstanding student balances by $200,000+, strengthening student retention and institutional revenue, while identifying documentation gaps to improve file completion rates and processing efficiency.

I bring strong cross-functional collaboration by partnering with admissions, academics, and counseling teams to resolve discrepancies and streamline workflows. Earlier, I developed proposals, invoices, and permit applications as an Assistant/Proposal Writer, and I supported customers in a high-volume retail environment—experiences that sharpened my communication, documentation discipline, and attention to detail.