Luis Angel Dominguez

I’m a dedicated, customer-focused professional with experience as a Financial Aid Advisor and Dispatcher. I help people handle complex processes with accurate information, strong communication, and reliable recordkeeping—especially in fast-paced environments.

As a Financial Aid Advisor, I counsel students and parents on financial aid programs, eligibility requirements, and application procedures, including completing and reviewing FAFSA. I verify documentation, maintain accurate financial records, award and adjust financial aid packages, monitor eligibility and enrollment status, explain loan options and repayment obligations, and resolve appeals, discrepancies, and issues while maintaining confidentiality. I stay current on federal and state financial aid regulations and institutional policies, and I support outreach through workshops and financial literacy sessions. I also work with tools from FSA Partners such as NSLDS and COD.

In parallel, I’ve supported broader school operations as an Administrative Assistant, including maintaining and scanning student information in CampusVue for Registrar and Career Services activity, supporting retention efforts, and managing student status changes and trends. I oversee certifications and scheduling for CNA/EKG/PHL/PCT programs, provide Entrance Prometric Testing and State board testing schedules, and handle student ledger and payment workflows (including credit card/cash processing and past due reports). Earlier experience as a Dispatcher and Assistant Manager strengthened my ability to coordinate priorities, multitask across competing events, track logs, train employees, and deliver excellent customer service.