Nasser Hany

I’m a customer-focused professional with hands-on experience in telesales and technical support. I enjoy building rapport quickly, listening actively, and staying calm and professional under pressure to keep customers engaged and supported.

In my telesales role at ACES (DME Account), I managed high volume outbound and inbound calls to explain products and services clearly. I consistently met daily and monthly sales and performance goals in a KPI-driven call center, while accurately logging call details and customer information in CRM and tracking systems.

As a Telecom Egypt Technical Support Representative, I delivered customer service by resolving issues related to telephone lines and internet connectivity. I guided customers step-by-step through troubleshooting, aimed for first-call resolution, escalated unresolved issues to the relevant team, and updated customers on progress.

I bring strong communication, accurate documentation, and a first-call resolution focus, along with patience, de-escalation skills, and team collaboration. I’m motivated by measurable performance—whether sales targets or effective issue resolution—and I take ownership of customer outcomes end to end.